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Motive

Field operations safety and productivity software

Vice President – SMB Sales & Account Management

Account Executive +1Confirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • At least 10 years of progressive sales, account management, or post-sales leadership experience, with a track record of managing distributed, high-headcount inside organizations across global or offshore hubs.
  • Strong expertise leveraging artificial intelligence, technology-enabled automation, and product telemetry to streamline high-volume operations; experience transforming or scaling down manual support or sales workflows through technology is strongly preferred.
  • Deep operational expertise in post-sales, customer retention, churn mitigation, and expansion motions within small and medium-sized business business-to-business software-as-a-service or hardware/software Internet of Things environments.
  • Highly analytical decision-making, relying on quantitative metrics to solve complex operational challenges.
  • Ability to collaborate closely with Product and Product Marketing teams to build feedback loops that resolve reliability issues and drive product-led expansion.
  • Willingness to travel up to three weeks per quarter to regional hubs and international centers.
  • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Responsibilities

  • Modernize a large-scale go-to-market operation by identifying repetitive tasks and embedding artificial intelligence automation, self-service tools, and technology-enabled workflows across the customer journey.
  • Oversee an inside sales and account management organization, partnering with U.S.-based Directors in Austin to maintain operational rigor, performance management, coaching, and alignment across offshore frontline teams.
  • Analyze aggregate customer data across small and medium-sized business accounts to distinguish controllable churn from uncontrollable market attrition and implement retention levers.
  • Partner with Lifecycle Marketing and Product teams to establish usage-based automated triggers that anticipate customer needs, drive proactive interventions, and improve customer health scores.
  • Build and scale repeatable playbooks to attach additional products, raise average deal values, and scale core customer accounts.
  • Overhaul auto-renewal and billing processes to reduce customer friction, improve trust, and address public sentiment on review platforms.
  • Collaborate with Business Development to explore customer-base monetization strategies, including embedded commercial insurance partnerships.

Desired Qualifications

  • Experience transforming or scaling down manual support or sales workflows through technology is strongly preferred.

About the Company

Motive

Field operations safety and productivity software

Motive creates software and tools designed to improve safety, productivity and profitability for businesses that drive the physical economy. Its customers include more than 120,000 companies across industries such as construction, field service, agriculture, trucking and logistics, and delivery. The product line focuses on helping these businesses run more efficiently by coordinating operations and people, with an emphasis on delivering user-friendly solutions that customers love. Motive differentiates itself through its broad industry reach, a strong commitment to customer satisfaction, and a culture that supports employees in doing their best work. The company’s goal is to empower millions of physical economy businesses to operate more safely and efficiently while growing their profitability.

Company size
5,001-10,000
Company stage
Growth Equity (Venture Capital)
Total funding
$1.9B
Headquarters
San Francisco, CA
Founded
2013

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