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Concentrix

Global BPO offering customer engagement services

Associate Sales Development Advisor

Account ManagementConfirmed live in the last 24 hours
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • Fluency in English is required.
  • Fluency in Korean is required.
  • Ability to demonstrate product or service value to customers and articulate its benefits.
  • Product knowledge and technical understanding of services sufficient to assess client requirements.
  • Ability to address customer concerns or roadblocks that prevent satisfaction or product usage.
  • Ability to manage competitive pressures, handle objections, and retain or win customers.
  • Ability to manage a high volume of customer contacts by phone and email, primarily outbound.
  • Ability to use a customer management system (CRM) to capture relevant data.

Responsibilities

  • Work within an assigned client territory and team to achieve a revenue-based quota by selling renewals or services and potentially offering upsell opportunities.
  • Provide accurate weekly, monthly, and quarterly sales forecasts.
  • Take steps to help resolve customer concerns or roadblocks that prevent satisfaction or product usage.
  • Manage competitive pressures and handle objections to retain customers or win new customers.
  • Manage a high volume of daily customer contacts by phone and email, with most communication outbound.
  • Work with the team and management to provide a professional experience in interactions with customers and prospects.
  • Maintain the customer management system (CRM) and ensure relevant data is captured.
  • Undertake sales activities that may include lead qualification, lead conversion, health checks, representing the voice of the customer, or renewing contracts.
  • Work with a team and report directly to a Sales Manager.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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