Lead Cloud Infrastructure Engineer

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

Manages the technical design life cycle development and maintenance of platforms and related services using existing and emerging technologies.

About the Role

We are seeking an experienced Team Lead Cloud Infrastructure Engineer and people manager to lead our Airport Ops & Baggage Platform/DevOps Cloud Platform Team.

This is a people management role, combining technical leadership with direct responsibility for leading, developing and managing a team of Cloud/DevOps engineers. The successful candidate will have a demonstrated track record of managing engineering professionals, including performance management, career development, mentoring, coaching and building high-performing teams.

KEY RESPONSIBILITIES

People Leadership & Team Management

• Act as the line manager for the Cloud Platform engineering team, with direct responsibility for the performance, development and engagement of the engineering resources within the team.
• Lead, coach and develop team members, providing regular feedback, performance management and career development support.
• Build and maintain a high-performing engineering team, fostering a culture of collaboration, accountability, continuous improvement and technical excellence.
• Conduct regular one-to-one meetings, performance reviews and development conversations.
• Identify skills gaps and development opportunities and create plans to upskill and grow team members.
• Support capacity planning, workload management and the effective allocation of engineering resources.

Technical & Delivery Leadership

• Act as the key liaison with senior technology stakeholders and partners to ensure successful delivery of software releases and product roadmaps.
• Lead the team on complex projects, overseeing delivery from requirement analysis through implementation and support.
• Oversee the implementation of cost-effective cloud solutions that are scalable, efficient and secure.
• Work with the SITA Agile Practice Group to identify and implement the optimum Agile model and processes for the team.
• Participate in the definition and evolution of platform engineering practices, technical processes and guidelines.

Qualifications

EXPERIENCE

• Min 3 years of Cloud Engineering and/or DevOps experience.
• Min 3 years of experience as a people manager with direct line management responsibility for engineering or technical teams.
• Experience managing the full employee lifecycle, including performance management, regular feedback, coaching, mentoring and career development.
• Experience working with agile methodologies Scrum/Kanban
• Bachelor's or master’s degree in computer science/engineering (or equivalent).

KNOWLEDGE & SKILLS

• Strong ability to lead and develop technical teams working on complex projects and platforms.
• Demonstrated ability to manage team performance, capacity, priorities and professional development.
• Experience creating a collaborative, accountable and high-performing engineering culture.
• Ability to lead teams through change and support individuals through organisational and technical transformation.
• Experience balancing the needs of individuals, the team and the wider business while maintaining delivery outcomes.
• Strong stakeholder management and communication skills, with the ability to influence at senior levels.
• Ability to understand customer business objectives and translate them into outcomes.
• Capable of creating high-level solution designs with input from key technical resources.
• Strong understanding of technical trade-offs and risks.
• Experience managing and prioritising a team backlog in Azure DevOps and ensuring appropriate Agile practices are followed.
• Azure FinOps knowledge, including cost modelling, tracking and optimisation.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Hybrid Working Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Core Working Hours with Flexibility: Set working hours for consistency, with flexibility to adapt to unexpected needs. Where required provide on-call support outside of standard working hours. Benefits may vary by location. 

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.