Oriental Club Manager

Mandarin Oriental is looking for an Oriental Club Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located next to Taikoo Hui Shopping Centre and designed by tonychi studio, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include the two-MICHELIN-starred Jiang by Chef Fei, the elegant Lingnan garden-inspired Mandarin Oriental Cake Shop, the intimate whisky and cigar bar The Loft, the contemporary Chinese bistro TANG and the bold new cocktail destination LIÁNG. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.

About the job

Based at the Mandarin Oriental, Guangzhou, within the Front Office Department in Guangzhou, the Oriental Club Manager is responsible for overseeing daily operations, providing professional guidance and team leadership for the Oriental Club, in full alignment with the hotel’s established objectives, operational performance and quality standards. Working closely with the Front Office and all hotel departments.

The Oriental Club Manager reports to the Director of Guest Service.

As Oriental Club Manager, you will be responsible for the following duties:

• Strictly implement, uphold and deliver the MOHG Legendary Quality Experience standards throughout the Oriental Club, consistently meeting and exceeding guest expectations. Take full accountability for achieving targets in Guest Loyalty, Satisfaction Surveys and Mystery Shopper evaluations.
• Collaborate closely with the Duty Manager team to tactfully resolve guest complaints and handle emergencies, balance guest satisfaction with the hotel’s best interests and ensure optimal outcomes.
• Effectively manage departmental costs and inventory; maintain a thorough understanding of monthly and annual business targets and expense budgets. Propose innovative, positive and proactive solutions to drive improved business performance.
• Cultivate a vibrant and upbeat team atmosphere. Build a workplace that encourages teamwork, performance growth, open communication, appreciation and mutual respect. Inspire all team members to strive for departmental and hotel goals, and ensure all daily work complies with company rules and relevant laws.
• Promptly execute instructions from senior management, and fulfill other ad-hoc tasks assigned by the immediate leadership.

As Oriental Club Manager, we expect from you:

• Minimum 3 years front office working experience in luxury hotel of which at least 1 year in a similar capacity.
• Strong knowledge of front office operations, including but not limited to cashier and reception, guest relation or relevant experience.
• Familiar with the LQA & Forbes standards
• Strong desire to deliver excellent guest services and with passion to serve.
• Ability to multi-task and always remain composed.
• A good team leader with ability to drive the team for results.
• Computer literacy which is no limited to Excel, Power Point and Word.
• Fluent in English and Mandarin, both spoken and written.

Our commitment to you:

Mandarin Oriental benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• A competitive salary and benefits packages.
• Additional Medical insurance.
• Conveted Accommodation.

We’re Fans of Exceptional Careers. Are you?