Police-Community Service Officer

Description

JOB SUMMARY

Position held by a non-sworn civilian capable of full duty to assist the public, law enforcement officers and other personnel by performing a variety of public relations, technical, clerical and other activities related to law enforcement functions by performing the following duties.

ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)

• Responds to low risk calls for service in the field by means of operating a city owned vehicle.
• Writes police reports stemming from citizens in the field, on the phone and/or at the police department.
• Directs traffic.
• Collects evidence.
• Investigate private property accidents.
• Refers to city services.
• Maintains visibility by patrolling assigned area, city streets, parks, neighborhoods and business to ensure security.
• Assists fellow officers’ in documenting case information.
• Respond to questions, complaints, and requests for information by telephone or in person from merchants, community/civic organizations, the general public, employees, superiors and other individuals.
• Take and relay messages and/or direct calls or questions to appropriate personnel.
• Return calls as necessary.
• Assist in the response to critical incidents, special events and storm related events as needed.
• Understands and uses agency’s electronic reporting system to ensure full compliance with GEARS (Georgia Electronic Accident Reporting System).
• Attends court.
• Attends fires or accidents in assigned area and gives all possible assistance to Fire Department and Emergency Medical Services
• Monitors for automobile parking in restricted areas and issues citations to violators when necessary.
• Operates two-way radio to dispatch patrol cars to the scene of a disturbance or crim
• Accepts all complaints and commendations from citizens to be properly submitted to professional standards.
•  [List primary responsibilities, focusing on key tasks the role entails. Use bullet points for clarity.]

Requirements

QUALIFICATIONS

Education and Experience:

• Must have a high school diploma or equivalent
• Must possess a valid Driver’s License.

Knowledge, Skills, and Abilities: 

• Must have typing skills and be capable of using standard office equipment.
• Must have capability of dealing effectively with public.
• Good communications skills a must; written and verbally.
• Should be able to understand and carry out oral and written instructions.
• Should have the ability to react quickly and calmly in emergency situations.
• Must be able to maintain security and confidentiality of all information.
• Assist public in getting reports and obtaining information.
• Must be willing to be fingerprinted and a search made of local, state and national fingerprint files to disclose a criminal record.
• Must be willing to submit to a voice stress analysis and submit to a psychological evaluation.
• Must demonstrate on and off duty conduct that does not bring discredit to the officer, the department or the city.
•  [In-depth knowledge required for the role.]
• [Specific skills (e.g., technical, leadership, communication).]
• [Interpersonal and professional abilities relevant to the role.]

PHYSICAL/MENTAL DEMANDS

This position requires being in all types of outdoor elements including extreme heat, cold, rain, wind, etc. Due to the nature of the type of individuals and calls for service the officer in the position may be subjected to all sorts of drugs and the fumes and hazards therein. There may be times when officer could be exposed to blood-borne pathogens during the course of their duties.

WORKING CONDITIONS

Mobility to work in typical office and field settings using standard office equipment is required. In addition, vision to read printed materials and computer screen and hearing and speech to communicate in person or over the telephone and other duties assigned.

LIMITATIONS AND DISCLAIMERS

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. 

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. 

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.