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Genpact

Global professional services for data-driven operations

Partner – Industry Advisory

Human Capital & Change ConsultingPosted on Nov 4
Full-timeNew York, NY, USA$210k - $300k /yr

About the Job

Requirements

  • A bachelor's degree in Business Administration, Economics, or Finance, or a master's degree in Business Administration or Business Analytics.
  • Proficiency in English at C2 level.
  • Expertise across HR operating models, service delivery, workforce strategy, HR technology, process excellence, governance, and employee experience.
  • Knowledge of artificial intelligence, banking and capital markets, bank risk management, business banking, business consulting, client relations, commercial modeling, generative AI, hospitality, industrial manufacturing processes, insurance, media and communications, property and casualty insurance, retail banking, risk analytics, semiconductors, software industry, transportation and logistics, and wholesale banking.
  • Critical thinking, executive presence, and storytelling capabilities.

Responsibilities

  • Partner with HR and business executives to develop HR strategies aligned with organizational priorities.
  • Advise on HR operating models, service delivery strategies, and workforce transformation initiatives.
  • Provide thought leadership on the future of HR, workforce trends, and AI-enabled HR services.
  • Lead end-to-end HR transformation initiatives across the Hire-to-Retire lifecycle.
  • Assess current-state HR capabilities and define future-state operating models.
  • Identify opportunities for standardization, centralization, automation, and AI adoption.
  • Develop transformation roadmaps, business cases, and implementation strategies.
  • Design scalable HR operating models across Global Business Services, Shared Services, HRBPs, and Centers of Excellence.
  • Simplify and standardize HR processes to improve efficiency, quality, and employee experience.
  • Define governance frameworks, service ownership, and process accountability.
  • Advise on HR technology strategy, including Workday, SAP SuccessFactors, Oracle HCM, ServiceNow, and AI-enabled HR platforms.
  • Improve digital adoption, workflow automation, self-service, and intelligent case management.
  • Drive AI and agentic AI use cases across HR service delivery.
  • Build trusted advisor relationships with CHROs, HR executives, and business leaders.
  • Facilitate executive workshops, design sessions, and governance forums.
  • Present strategic recommendations to senior leadership.
  • Drive Lean and continuous improvement initiatives.
  • Benchmark HR capabilities against leading practices.
  • Identify productivity, cost optimization, and employee experience improvements.
  • Lead and mentor HR advisors, consultants, and transformation teams.
  • Build advisory capabilities and reusable methodologies.
  • Foster innovation and continuous learning.

About the Company

Genpact

Global professional services for data-driven operations

Genpact is a professional services firm that helps other companies transform their operations using data, analytics, and artificial intelligence. It started inside General Electric as a back-office unit and became an independent company in 2005, growing into a global business with a focus on digital transformation and AI-powered operations. Genpact's offerings include applying data and AI to automate and optimize business processes, supported by its Cora AI platform and strategic acquisitions like XponentL Data. It shifts from traditional outsourcing to building intelligent, autonomous operations for clients. The company aims to deliver measurable business impact by turning operational processes into data-driven, automated systems that improve efficiency and decision-making.

Company size
10,001+
Company stage
IPO
Headquarters
Amherst, New York
Founded
1997

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