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TaskUs

BPO providing end-to-end customer experience management

HR Supervisor

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeAngeles City, Pampanga, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • At least 1–2 years of experience; BPO experience at a generalist or supervisory level is preferred.
  • Experience leading employee engagement.
  • A strong background in employee engagement and labor relations.
  • Strong organizational, project management, and analytical skills.
  • Ability to lead a cross-functional team and work independently.
  • Willingness to work a night shift or rotating schedule.

Responsibilities

  • Handle due process documents and proceedings, including administrative hearings.
  • Conduct or acquire background checks and employee eligibility verifications.
  • Administer and execute human resource programs, including compensation, benefits, leave, disciplinary matters, disputes and investigations, performance and talent management, productivity, recognition and morale, occupational health and safety, and training and development.
  • Handle employment-related inquiries from applicants, employees, and supervisors, referring complex or sensitive matters to appropriate staff.
  • Attend and participate in employee disciplinary meetings, terminations, and investigations.
  • Maintain compliance with local employment laws and regulations and recommended best practices; review policies and practices to maintain compliance.
  • Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources and talent management.
  • Perform other duties as assigned.

Desired Qualifications

  • BPO experience at a generalist or supervisory level.

About the Company

TaskUs

BPO providing end-to-end customer experience management

TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.

Company size
10,001+
Company stage
IPO
Headquarters
New Braunfels, TX
Founded
2008

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