IT Systems Engineer

Signal Advisors is on a mission to solve the retirement crisis. 69% of Americans do not work with a financial advisor today, and only a quarter have a financial plan. Our team is reimagining a 60-year-old industry—bringing new technologies, comprehensive services, and an inspired vision to financial advisors. Supported by our incredible investors, we’ve grown from a small Detroit-based team in 2020 to over 140+ team members dispersed across the country.

We are: Empowering Leaders. Client Advocates. Entrepreneurial Champions.

Our team is a blend of industry experts and technologists building a better business, together. We’re in it for the long haul. Are you looking to be part of a dedicated, dispersed team where you can architect your impact and shape the company’s vision? Join us at Signal!

THE JOB

Signal Advisors is seeking an IT Systems Engineer to give our IT a dedicated owner. You won’t just work the support queue; you’ll own it end to end, build the request-and-vendor process, and improve the systems behind it—Okta, Google Workspace, MDM, and the tools that come next—with the tech team behind you whenever a project needs more hands. Within 90 days, IT support is yours and a tool request has a known path and a known turnaround. You’ll report to our Director of Automation and work most closely with them on IT and tech initiatives, with our CISO on specific security projects, and pull in the rest of the tech team when you need them. Experience running a SaaS-based IT environment as its owner is essential; having owned a vendor process before is an asset.

WHAT YOU’LL GET TO DO

• Own IT support end to end—the Linear IT queue from intake through resolution, including onboarding and offboarding: accounts, access, hardware, and device recovery
• Build and run the software and vendor process—requests, evaluation, procurement, renewals, licensing, and the application inventory—so every tool request has a known path and a known turnaround
• Keep core systems reliable and make them better: Okta, Google Workspace, 1Password, Slack, Zoom, MDM (Iru, formerly Kandji, and NinjaOne), domains and DNS, and office technology
• Ship the improvement projects on those systems—Okta, MDM, and the new tools we adopt—from evaluation through rollout
• Execute the security initiatives our CISO needs implemented on the IT side
• Document IT in runbooks and self-service resources that others can follow without asking
• Automate the repetitive parts of IT over time, so the work shrinks as the company grows

WHAT WE’RE LOOKING FOR IN TEAM MEMBERS

• An owner’s mindset: you want a lot on your plate that is yours, with the tech team as backup rather than a crew doing the same work
• Self-direction: you set your own priorities and check in when it matters, not because someone is watching
• A builder’s restlessness with systems: you improve what you run rather than only keeping it running
• Comfort being the company’s technical support and its IT project lead at the same time, and switching between the two without dropping either

WHAT YOU HAVE

• Experience administering a modern SaaS-based IT environment—an identity provider such as Okta, Google Workspace, an MDM—as its primary owner, not as one member of an IT team
• Experience running an IT support queue alone, intake through resolution, at a company of comparable size
• Experience implementing security work handed down by a security lead, on systems you administered
• Runbooks and documentation you’ve written that others followed without asking
• Ownership of a software request and vendor process (evaluation, procurement, renewals, licensing); preferred
• Okta specifically, and Iru (formerly Kandji), NinjaOne, or Bitdefender; a plus
• Slack, Zoom Phone, or Zoom Contact Center administration, and domains and DNS; a plus
• Experience automating IT workflows and operational processes; a plus

WHAT WE VALUE @ SIGNAL

These are the values that drive how we operate and make decisions.

🌔  We’re obsessed with finding a better way. Never settle for less.
🏃  We act with a sense of urgency. We use our best judgment to act urgently on the right things at the right time.
👀  We raise our level of awareness. Everything starts with awareness. We’re curious and alert to what is happening around us.
🏈  We find inches everywhere around us. There are thousands of opportunities to make an impact. We take those opportunities and act.
🧭  We do the right thing. Sticking to the highest standard of integrity is not optional.
💪  We have strong opinions, loosely held. It’s not about WHO is right, it’s about WHAT is right.
❓ Simplicity is Genius. Simplicity doesn’t just clarify; it makes things better for everyone. It’s that simple.
🙏  Ideas are valued, execution is worshiped. Great ideas get you to the 50-yard line; outstanding execution gets you into the end zone.

🪞 We are the "they". There is no "they". We are empowered to fix things, to be proactive, to find a solution.
🚀 We launch big ideas and then obsess over feedback to learn how we can make it even better. 

COMPENSATION & BENEFITS

The US base salary for this full-time position is determined by role, level, and location. Individual pay is determined by work location and additional factors, including interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data.

In addition to salary, our team members benefits include:

• Medical, vision, and dental coverage
• FSA or HSA-eligible health plans
• 3% 401k company contribution with no vesting period
• Paid parental leave for all parents
• Learning & Development stipend
• Wellness Programs
• Flexible vacation policy
• Dedicated sick days
• 10 company-wide holidays
• $500 for your home office setup
• Flexible, hybrid working environment
• Annual all-company retreat
• Competitive equity package based on on role and level

Our company is committed to building a team that represents people from many different backgrounds and professional, educational, and life experiences. We strongly encourage you to apply, if you have interest in the role. So think of our job postings as just the start of the conversation. Take the leap — you might just be the perfect person for one of our open roles, even if you don’t fully match every requirement on the job description.