Senior Investigator - Home Safety

About Opendoor

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

About the role

Opendoor uses data, technology and AI to make buying and selling a home simple. As Senior Investigator, you’ll lead complex investigations into fraud, misuse and safety incidents affecting people and vacant homes across our US portfolio.

You’ll establish what happened, work with Legal and operating partners to resolve cases, and identify ways to prevent recurring problems. You’ll also support other investigators and use AI and automation to improve the work.

What you'll do

• Own complex investigations into fraud, misuse and safety concerns, including escalated identity or access issues. Assess urgency, set priorities and carry cases through resolution.
• Gather and assess evidence to establish what happened. Test explanations, distinguish facts from assumptions and document clear conclusions.
• Work with Legal, law enforcement, field teams and security vendors to coordinate case responses. Escalate safety concerns and decisions that need additional authority or expertise.
• Communicate with customers and other people affected by incidents. Handle sensitive conversations with empathy, explain next steps and protect confidential information.
• Keep clear, complete case records using case-management and reporting tools. Record key evidence and decisions. Before closing a case, confirm the immediate safety concern has been addressed and document any unresolved issues.
• Identify patterns across cases and recommend changes that reduce recurring problems or losses. Work with operational and technical partners to assess whether those changes help.
• Use and improve AI workflows to reduce repetitive work and support investigations. Check outputs against evidence and apply human judgment to important decisions.
• Support other investigators on difficult cases. Review their assessments, share lessons and help improve investigation practices.

What you'll need

• Experience independently resolving complex fraud, abuse, safety or similar investigations. You’ve assessed conflicting evidence and produced clear findings that led to action.
• Experience managing sensitive, time-sensitive cases. You can balance competing priorities and move work forward with incomplete information.
• Clear investigative writing and careful handling of evidence. Your records explain what is known, what remains uncertain and what should happen next.
• Sound judgment. You recognize when to act independently, seek advice or involve Legal, law enforcement or other authorities.
• Clear, empathetic communication. You’ve handled difficult conversations with customers, partners or people affected by incidents.
• Practical experience using AI and automation to improve your work. You can show how you checked results against evidence and protected sensitive information.
• Experience connecting cases to broader problems and recommending practical improvements.
• Experience helping others improve their investigative work. You’ve helped colleagues reason through difficult cases and strengthen their findings.

Bonus points

• Experience in property operations or protecting physical assets, including addressing fraud or unauthorized occupancy.
• Experience working with law enforcement, legal teams or external partners to investigate incidents and take protective action.
• Experience using digital records or security-system data as evidence.
• Experience mentoring or training investigators.
• Experience building automations or connecting tools to reduce manual work.

Location
We're looking for team members who are enthusiastic about an in-office culture — people who want to build alongside others and not from a distance. This role is based in one of our talent hubs where we welcome everyone 5 days a week with the requirement of Mo, Tu, Th, Fri.
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