Product Support Technician Advisor 2

Participates in project activities, analytical, investigative and other fact-finding work in support of technology products.

Essential Functions
• Work with IT and project management teams to identify key project milestones and implementation timelines
• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Day to day management of the ticketing queue.
• Hosts internal meetings and advises on timeline progression
• Ensures all tickets are up to date. 
• Provides snapshot of any projects and status.
• Responsible for various administrative tasks
• Participate in QA, UAT & production launch support related to various customer engagements
• Collaborate with product development team to help support platform functionality
• Provide Tier 3 technical support
• Working knowledge of support processes and working in support environment
• Help drive resolutions to remediate both routine and non-routine support where permanent solutions designed to improve the customer experience.

Qualifications
• Bachelor's Degree Bachelor's Degree Req
• Master's Degree  Req
• 2 years of related experience Req
• Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people.
• Requires the application of expertise in professional area(s) to achieve results.
• Progression within the Career Band reflects increasing depth of professional knowledge,
1.    Who posses good knowledge of latest JavaScript Frameworks (React.Js). Good to have Node.Js, TypeScript and others (Good to have -  DotNet OR Java application development and support skills)
2.    Who posses good knowledge of Postgres database programming and troubleshooting skills
3.    Have worked on complex systems’ support where multiple interfaces are connected with application
4.    Should have very goo understanding of 
a.    ITIL, 
b.    AWS hosting (Cloud hosting)
c.    Production Support, 
d.    Troubleshooting skills
e.    Log Analysis
f.    Server less architecture
g.    DevOps (specially CI and CD)
h.    ServiceNow Ticketing tool
5.    Should be flexible to work in 24x7 shifts. Good problem solving skills, Nice attitude.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.