Bubble Skincare

Direct-to-consumer skincare brand; dermatologist-developed

Director of Key Accounts

Marketing Generalist & ManagementConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$125k - $185k /yr

About the Job

Requirements

At least 8 years of experience in Amazon account management or eCommerce, ideally in beauty, consumer packaged goods, or a similarly fast-moving, competitive category.
A track record of owning a P&L and driving profitable, sustainable growth rather than sales volume alone.
Deep hands-on knowledge of Amazon search engine optimization, listing optimization, and Amazon advertising, including Sponsored Products, Sponsored Brands, and Sponsored Display; demand-side platform knowledge is a plus.
Working knowledge of Fulfillment by Amazon inventory management and demand forecasting.
Experience directing an agency or freelance partner and exercising judgment about when to push back.
Ability to analyze data directly rather than relying only on summaries.
A point of view on creative performance specifically on Amazon, beyond general brand marketing.
Ability to translate complex performance data into clear business recommendations for executives.
Ability to set strategy and perform hands-on work to validate it.

Responsibilities

Own the Amazon profit and loss, including revenue, margin, and profitable, sustainable growth.
Own the multi-year vision and roadmap for Amazon, including the long-term structure and capabilities needed to deliver it.
Build and manage the Amazon calendar of launches, promotions, deals, and seasonal moments in coordination with the broader commercial calendar.
Direct the external Amazon agency relationship day to day by setting strategy, briefing and prioritizing work, and holding the agency to clear key performance indicators.
Serve as the internal authority on Amazon and partner with commercial, brand, creative, finance, and operations teams to align channel strategy with broader business goals.
Own Amazon search engine optimization, search algorithm, and listing optimization strategy to improve discoverability and conversion.
Own catalog content strategy, including A+ content, brand store, enhanced content, and new listing launches.
Monitor and resolve listing and account health issues, including Buy Box, suppressions, and compliance.
Own Amazon creative strategy for detail pages and storefronts and provide direct input into paid media ad creative.
Oversee the Amazon advertising strategy across Sponsored Products, Sponsored Brands, Sponsored Display, and demand-side platform advertising, directing the agency or other executing resources.
Design and run structured test-and-learn programs across listings, creative, and campaigns, and turn results into a repeatable playbook.
Monitor and adjust advertising investment to maximize return on investment and meet sales and profitability targets.
Analyze Amazon metrics including conversion rate, Buy Box, return on advertising spend, advertising cost of sales, total advertising cost of sales, average selling price, and new-to-brand customers.
Partner with demand planning and operations to ensure accurate forecasting, healthy in-stock rates, and efficient Fulfillment by Amazon inventory management.
Balance inventory investment against sell-through and profitability to minimize stockouts and excess or aged inventory.
Monitor and troubleshoot shipments, reconciliation, and chargebacks that affect account health or the P&L.
Monitor customer reviews, ratings, and feedback and use insights to inform product, content, and customer experience improvements.
Implement strategies to protect and grow a strong review and ratings profile.
Deliver executive-level reporting on channel performance and translate data into strategic recommendations for leadership.
Represent Amazon in leadership forecasting and commercial reviews, translating performance into a narrative connected to broader business goals.

Desired Qualifications

Experience in beauty, consumer packaged goods, or a similarly fast-moving, competitive category is preferred.
Demand-side platform advertising experience is a plus.

Director of Key Accounts, Amazon

Reports to: Chief Commercial Officer

Department: Commercial

Compensation: $125,000 to $185,000 annual salary

Location: Preferably the NY Metro area, but open to the possibility of remote status for applicants in EST and CST time zones

The Role

Bubble is looking for a Director of Amazon to lead one of our most important growth channels - owning the full P&L, the strategic vision, and the day-to-day performance that brings that vision to life. Amazon is currently supported by an external agency partner, and this person will direct that relationship closely, setting priorities and holding it accountable to a clear strategy and KPIs. Just as importantly, they will define where Amazon at Bubble goes from here: the long-term growth strategy, and the operating structure - people, partners, and capabilities - needed to deliver it.

This is a role for someone who can operate at both altitudes - setting the strategic direction for a fast-growing, highly competitive channel, and getting into the weeds of listings, creative, advertising, and inventory to make sure that direction actually shows up in the numbers.

What You'll Own

Strategy, Vision & P&L

Full ownership of the Amazon P&L - revenue, margin, and profitable, sustainable growth, not just top-line
Own the multi-year vision and roadmap for Amazon at Bubble, including the long-term structure and capabilities needed to get there
Build and manage the Amazon calendar (launches, promotions, deals, seasonal moments) in lockstep with the broader commercial calendar
Direct the external Amazon agency relationship day to day: set the strategy, brief and prioritize their work, and hold them to clear KPIs
Serve as the internal voice and authority on Amazon, partnering with commercial, brand, creative, finance, and operations to keep channel strategy aligned to broader business goals

Listing, SEO & Content Performance

Be the internal expert on Amazon SEO, search algorithm behavior, and listing optimization - know what drives discoverability and conversion, and why
Own content strategy across the catalog: A+ content, brand store, enhanced content, and new listing launches
Monitor and resolve listing and account health issues, including Buy Box, suppressions, and compliance
Own creative strategy for Amazon (detail pages, storefront) and have direct input into paid media ad creative

Advertising & Test-and-Learn

Have input into and oversight of the full Amazon advertising strategy - Sponsored Products, Sponsored Brands, Sponsored Display, and DSP - directing agency and/or resources executing it
Design and run structured test-and-learn programs across listings, creative, and campaigns, and turn results into a repeatable playbook
Monitor and adjust ad investment to maximize ROI and hit sales and profitability targets
Deeply data-oriented: fluent in the full Amazon metric set (CVR, Buy Box, RoAS, ACoS, TACoS, ASP, NTB) and comfortable building your own analysis rather than waiting for a dashboard

Operational Excellence & Inventory

Partner closely with demand planning and operations to ensure accurate forecasting, healthy in-stock rates, and efficient FBA inventory management
Balance inventory investment against sell-through and profitability - minimizing both stockouts and excess/aged inventory
Monitor and troubleshoot operational issues (shipments, reconciliation, chargebacks) that affect account health or the P&L

Customer & Brand Experience

Monitor customer reviews, ratings, and feedback, and use those insights to inform product, content, and CX improvements
Implement strategies to protect and grow a strong review and ratings profile

Reporting & Executive Communication

Deliver executive-level reporting on channel performance, translating data into clear strategic recommendations for leadership
Represent Amazon in leadership forecasting and commercial reviews, translating performance into narrative that connects to the broader business

What You Bring

8+ years of experience in Amazon account management/eCommerce, ideally in beauty, CPG, or a similarly fast-moving, competitive category
Track record of owning a P&L and driving profitable, sustainable growth - not just sales volume
Deep hands-on knowledge of Amazon SEO, listing optimization, and Amazon advertising (Sponsored Products/Brands/Display; DSP a plus)
Working knowledge of FBA inventory management and demand forecasting
Experience directing an agency or freelance partner, with the judgment to know when to push back
Sharp analytical instincts - comfortable in the data, not just consuming summaries of it
A point of view on creative and what performs on Amazon specifically, not just brand marketing more broadly
Excellent executive communication skills, with the ability to translate complex performance data into clear business recommendations
Bias toward action - equally comfortable setting strategy and doing the hands-on work to prove it out

About the Company

Bubble Skincare

Direct-to-consumer skincare brand; dermatologist-developed

Bubble Skincare makes affordable, prestige-quality skincare for Gen Z, offering 20+ in-house developed products like cleansers, moisturizers, masks, and spot treatments. Its formulas are dermatologist-developed, vegan, cruelty-free, and fragrance-free, with products sold direct-to-consumer and through retailers at under $20. A key differentiator is its community-driven co-creation with thousands of teen brand ambassadors who help concept, test, and refine products, complemented by education programs like Skin School. The company aims to reach nine-figure revenue and expand its retail presence across online and brick-and-mortar channels, building a trusted, digitally native brand tailored for younger consumers.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 2020

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