T

TSC

Global CX agency building customer journeys

Developer Experience & AI Enablement Lead

Program ManagementConfirmed live in the last 24 hours
Full-timeIn-person

About the Job

Requirements

  • Eight or more years of experience in software engineering, DevSecOps, platform engineering, technical program management, developer productivity, software governance, or a related discipline, including at least three years leading enterprise process improvement or enablement initiatives.
  • Demonstrated experience coordinating complex, cross-functional technical initiatives across multiple teams, business units, or organizational boundaries.
  • Practical understanding of software architecture, source-code repositories, code review, build systems, continuous integration and continuous delivery (CI/CD), testing, release management, and developer workflows.
  • Experience defining or implementing secure software development practices, including vulnerability management, dependency governance, secrets handling, software bills of materials (SBOMs), security scanning, and evidence retention.
  • Experience translating policies, standards, and risk requirements into practical processes, controls, workflows, implementation plans, and acceptance criteria.
  • Familiarity with enterprise developer tooling such as GitHub or GitLab, Jira, Jenkins or similar CI/CD platforms, artifact repositories, scanning tools, and infrastructure automation.
  • Experience delivering software products or technical capabilities in U.S. Government contracting environments.
  • U.S. citizenship and the ability to obtain and maintain a SECRET Department of Defense clearance.

Responsibilities

  • Own and continuously improve the enterprise software development operating model, including lifecycle processes, engineering standards, repository practices, CI/CD expectations, security controls, release practices, and documentation requirements.
  • Assess software development practices across TSC business units and develop a roadmap to improve consistency, maturity, developer experience, and risk management.
  • Define and promote standardized golden-path or paved-road workflows, repository blueprints, branch-management practices, CI/CD frameworks, and reusable engineering patterns.
  • Partner with business-unit engineering leaders to align implementation, address legitimate differences, and support adoption across teams with varying tools and maturity levels.
  • Translate cybersecurity policies, software development standards, and contractual requirements into practical engineering requirements, workflows, acceptance criteria, and operating procedures.
  • Coordinate implementation of secure development practices, including code review, static and dynamic application security testing (SAST/DAST), dependency and vulnerability management, secrets handling, SBOMs, release assurance, and evidence retention.
  • Establish and improve governance for open-source software and third-party dependencies, including sourcing, licensing, repository management, traceability, scanning, approval processes, and exception handling.
  • Lead the strategy for safely integrating generative AI assistants and agentic capabilities into the software development lifecycle, including planning, coding, testing, review, documentation, and data protection.
  • Partner with Cybersecurity, Legal, and Engineering to define AI usage guardrails related to data access, intellectual property, controlled information, provenance, disclosure, and generated-code review.
  • Define requirements for and coordinate the development of self-service infrastructure and automation that enable teams to create compliant repositories, pipelines, and development environments with minimal manual effort.
  • Coordinate evaluations and implementation of developer-experience, CI/CD, artifact-management, scanning, SBOM, AI Gateway, and related enterprise tooling.
  • Maintain roadmaps, milestones, dependencies, risks, decisions, status reporting, requirements, and investment proposals for major initiatives.
  • Facilitate cross-functional working groups and decision forums, clearly documenting options, tradeoffs, decisions, unresolved issues, and follow-up actions.
  • Establish metrics for adoption, developer experience, delivery performance, and software development maturity; use those measures to guide continuous improvement.
  • Provide technical leadership, mentoring, communications, training, and enablement to help engineering teams adopt enterprise processes and capabilities.

Desired Qualifications

  • Experience leading software development standardization, developer-experience, or engineering operating-model initiatives across multiple business units.
  • Experience designing or implementing enterprise developer platforms, paved-road workflows, reusable CI/CD frameworks, or self-service engineering automation.
  • Experience with generative AI governance, AI coding assistants, large language model (LLM) gateways, agentic development workflows, or secure enterprise AI adoption.
  • Experience with open-source licensing, third-party software governance, vendor evaluation, procurement, or technology investment planning.
  • Experience managing software product lifecycles for hardware, real-time, embedded, or mission-critical systems.
  • Experience with radar, signals intelligence (SIGINT), electronic warfare, hardware-in-the-loop, software-in-the-loop, Yocto, or related defense technologies.

About the Company

TSC

Global CX agency building customer journeys

TSC helps brands improve customer relationships by mapping journeys, conducting usability tests, and delivering digital CX solutions. They identify friction and opportunities through journey maps and tests, then design, build, and test digital features to improve experiences. Operating as part of Sitel Group with a global footprint (60 staff across four offices), they combine strategy, design, and hands-on implementation to deliver measurable CX improvements. Their goal is to drive better business results by making digital experiences easier and more enjoyable for customers.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2011

Recently Posted Jobs

Explore more opportunities at TSC

See more jobs