Access Controls Technician - IT Operations

Job Description

The Access Control Technician is responsible for monitoring, tracking, and coordinating all access control requirements and access permissions for new employees, contractors, and vendors.  The Technician shall maintain and update access levels for existing employees, contingent workers, and contracted suppliers. Using a variety of systems, this role will assist with requests received both in-person and through email or the ticketing system. The Access Control Technician will troubleshoot, assess, and triage access control issues as required.   

Job Responsibilities

• Able to adapt to communication styles to suit different audiences at Tesla
• Action-oriented, able to follow up on feedback to ensure positive outcomes
• Provide exceptional customer service while supporting external partners with requests through established communication channels
• Manage and maintain all requests, resolving within the Service Level Agreement (SLA) guidelines 
• Adhere and follow the guidelines established through the Global Access Control Program
• Identify issues with badging processes and equipment and bring to the attention of management
• Develop insightful recommendations to address complex operational and strategic problems
• Perform other IT-related duties and special project functions as assigned

Job Requirements

• Good hands-on working experience with Access Control Systems (ACS)
• Superior customer service skills to deal with both internal and external customers
• Ability to communicate effectively, both orally and in writing
• Able to remain calm and handle high stress situations in a fast-paced environment
• Strong analytical and problem-solving skills
• Ability to work independently or as part of a team
• A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude
• Comfortable with high-tech work environment and constant learning of new tools and innovation
• Attendance and punctuality are essential and expected
• Must be able to work additional time, weekends, and holidays as required by Operations