Unit Secretary - Heart Failure Unit

Number of Positions In Requisition

1

Job Details

With a commitment to patient- and family-centered care, performs a variety of clerical duties, including data entry into Hospital Information System to support the operations of the unit. They assist in overall unit flow including supporting patients and medical staff by answering incoming calls, organizing information, and duties related to admission, transfer and discharge of patients. The unit secretary works collaboratively with unit based clinical staff and other departments to coordinate off unit testing and appointments. The unit secretary works with unit leadership and supply chain to help support the inventory needs of the unit. The unit secretary is professional and welcoming to all patients, families, visitors, and staff.

Job Description

Articulates the job's main responsibilities. This is not intended to be an exhaustive list of all essential functions or all duties performed. The essential functions listed below and percentage of time may vary between departments and locations, and are subject to change based on management discretion and organizational needs. Other responsibilities may be assigned at the discretion of management to meet organizational needs. 

·       Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Creates an environment of belonging and inclusion, demonstrating skills in problem solving and conflict resolution.

·       Recognizes the patients, their family/designated care partner(s) and interacts with compassion and care based on respect for patient's personal preferences, priorities, needs, and cultural beliefs and values. Minimizes risk of harm to patients and others by following established protocols and individual performance.

·       Communicates with and supports the interprofessional team, patient, family and designated care partners. Maintain regular communication with Charge Nurse to meet the needs of the unit. Monitor electronic patient bed system for admission/discharge bed-flow, assign admissions, complete staffing assignment if needed, and request patient transport as needed. Collaborate with charge nurse with these duties to ensure patient appropriation for unit.

·       Coordinate patient appointments/testing within the acute care setting including coordination of transport. May coordinate patient discharge appointments.

·       Performs clerical functions to support department, including maintaining medical record to ensure complete and organized patient information. Organizes work environment for effective and efficient department operations.

·       Processes medical orders to facilitate implementation of medical regime for patient care. Performs other related duties and complies with hospital policies and procedures. Uses information technology to communicate, manage knowledge, mitigate error, and support ethical decision-making.

·       Active responder during unit emergency codes - Immediately call code to emergency response dispatcher, assist team in quickly gathering equipment, i.e. EKG, glucometer, crash cart, suction..., flushes, Etc.

·       Troubleshoot equipment failures to attempt to reset before fielding to appropriate on-call repair team. (Patient TV, call bell wall unit, computers, printers, etc.). Participate in Unit Committee meetings - this is in addition to staff meetings. Monitor Tube station for incoming and outgoing items (medications, cardiac monitor strips, etc.) and dispense accordingly.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required or preferred.

Education - Preferred

·       High School diploma or equivalent

Experience - Required

·       of related secretarial & computer experience, knowledge of medical terminology

Experience - Preferred

·       Data entry experience preferred.

Knowledge, Skills and Abilities - Required

·       Cultural Awareness Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.

·       Effective Communication Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Uses the language of partnership with patients and families, engaging them in their health and health care. Appropriately and respectfully delegates to other team members.

·       Patient-and Family-Centered Practice Knowledge of how to convey respect and collaborate with each patient, family and/or designated care partner in care setting.

·       Knowledge of Medical terminology is highly recommended.

VALUES AND HABITS

Put People First​

·       Put People First: Create a safe environment where all colleagues feel supported and motivated to be their best at work.

·       Build relationships: Build belonging, empathy, and collaboration.

·       Engage with grace: Assume positive intent and share your perspective thoughtfully.

·       Create moments: Affirm and acknowledge the contributions and efforts of others. ​

Do What's Right​

·       Do What’s Right: Focus on how we work most effectively to get the best results.

·       Prioritize What Matters: Clarify what’s most critical and why.​

·       Align on Expectations: Translate priorities into agreed upon accountabilities and outcomes.

·       Act with integrity: Behave ethically and honestly in all interactions and business practices.

Pursue Excellence​

·       Pursue Excellence: Focus on learning and growth. ​

·       Look and Listen: Explore new ways of working and stay curious by learning from others.

·       Innovate with Intent: Try new ideas that support organizational priorities.

·       Value Lessons Learned: Acknowledge progress and insights that come from striving to improve.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Abington Memorial Hospital

Primary Location Address

1200 Old York Road, Abington, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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