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Assurant

Insurance and service contracts for devices

Analista de Operações Técnicas Senior

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeBarueri - State of São Paulo, BrazilNo salary listed

About the Job

Requirements

  • A completed higher-education degree is required.
  • Experience in operations management, after-sales, technical assistance, field services, or service-provider network management is required.
  • Experience negotiating with and maintaining relationships with suppliers and partners is required.
  • Ability to analyze indicators and make data-based decisions is required.
  • Advanced or upper-intermediate Excel skills are required.
  • Experience with operational audits, processes, or continuous improvement is required.
  • Availability for frequent travel nationwide is required.

Responsibilities

  • Manage the claims operation for the television product line nationwide.
  • Manage and develop the network of service providers and technical assistance providers.
  • Conduct operational audits and technical evaluations of estimates.
  • Perform root-cause analyses, identify deviations, and implement action plans.
  • Prospect and approve new strategic partners for the service network.
  • Monitor performance indicators, service-level agreements, and operational results.
  • Lead continuous-improvement initiatives to promote innovation and operational efficiency.
  • Serve as the technical reference for the business line and influence internal and external stakeholders without formal authority.
  • Connect field information with internal analyses to support decision-making and operational optimization.

About the Company

Assurant

Insurance and service contracts for devices

Assurant provides risk-management solutions for mobile devices, electronics, and other high-value items by offering insurance policies, extended service contracts, and repair services to individuals, businesses, and financial institutions worldwide. It underwrites or backs these protections, collects premiums or service fees, and delivers repair and related support when covered items fail. Unlike some rivals, it combines protection products with repair and value-added services across a global footprint and emphasizes the connected-device ecosystem and DEI culture. Its goal is to minimize the financial impact of unexpected events for customers and keep everyday operations running by protecting investments and providing fast, reliable support.

Company size
10,001+
Company stage
IPO
Headquarters
Atlanta, GA
Founded
1892

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