Operations & Business Management Vice President

The Operations and Business Management VP is a specialized role within Community Investing and Development (CID), which works to advance economic opportunity through impact investing, employee volunteerism, the philanthropy of the Citi Foundation and fulfillment of regulatory obligations including the Community Reinvestment Act in the U.S. The VP is responsible for the end-to-end operational execution, business management, and performance governance of CID's third-party partner ecosystem. This role will serve as the designated Business Activity Owner (BAO) lead across 8 core third-party platforms, managing heightened operational due diligence and lifecycle workflows.

Key Responsibilities:

• Third-Party Platform & BAO Governance: Lead end-to-end operational ownership and Business Activity Owner (BAO) execution across 8 core third-party platforms, managing comprehensive operational workflows and elevated due diligence requirements associated with Level 1 critical platforms.
• Cross-Functional Partnership Leadership: Serve as the primary operational liaison bridging the CID team, enterprise Third-Party Management (TPM), Sourcing and Procurement, Technology partners and external vendor leadership.
• Intake & Procurement Lifecycle Management: Steer end-to-end third-party onboarding, contract renewal lifecycles, and statements of work (SOWs) in alignment with Citi's established third-party processes, reducing cycle times and eliminating cross-departmental handoff friction.
• Technology & Sourcing Integration: Partner closely with Technology leads and Sourcing teams to align technical specifications, business requirements, and integration milestones for third-party platforms.
• Vendor Performance & SLA Governance: Oversee day-to-day vendor service delivery, establish performance scorecards, track operational SLAs/KPIs, and lead Quarterly Business Reviews (QBRs) and partner review cadences.
• Operational Issue Escalation & Resolution: Identify, analyze, and resolve operational delivery escalations, service disruptions, and contract performance bottlenecks with third-party providers.
• Executive Briefings & Business Reporting: Provide senior leadership with operational transparency on third-party spend utilization, platform milestones, vendor performance metrics, and audit-ready operational documentation.

Qualifications:

• Experience: 8+ years of experience in business management, third-party relationship management, vendor operations, technology operations, or strategic sourcing within financial services or complex corporate environments.
• Third-Party & Platform Expertise: In-depth knowledge of third-party operational lifecycles, Business Activity Owner (BAO) responsibilities, enterprise procurement processes, and vendor SLA management.
• Stakeholder & Partner Management: Proven track record of managing cross-functional initiatives across business teams, enterprise sourcing/procurement, technology, and external C-level vendor leadership.
• Analytical & Problem-Solving Acumen: Strong capability to filter, prioritize, and validate complex operational information, resolve partner bottlenecks, and present data-driven recommendations.
• Communication & Diplomacy: Superior written and verbal communication, diplomacy, and negotiation skills required to lead cross-business working groups and executive briefings.
• AI Fluency & Workflow Innovation: Demonstrated proficiency with enterprise generative AI platforms and digital productivity.

Education: 

• Bachelor’s/University degree
• Master’s/MBA preferred

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Job Family Group:

Communications and External Relations

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Job Family:

Community Development

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Time Type:

Full time

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Primary Location:

NC-CHARLOTTE (BALLANTYNE)

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Primary Location Full Time Salary Range:

$107,120.00 - $160,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Dec 06, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.