Stripe

Builds payment software for internet businesses

Technical Account Manager - Billing

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$148.3k - $222.5k /yr

About the Job

Requirements

At least 10 years of experience in enterprise-level client-facing work.
Demonstrated expertise supporting billing companies, usage-based and hybrid monetization models, invoicing, revenue recovery, tax, revenue recognition, and the technical and operational challenges of scaling billing infrastructure.
Strong product sense and ability to solve difficult user-related problems.
Strong written and verbal communication skills.
Ability to lead complex integration conversations in a highly consultative and proactive manner.
Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers.
Proficiency in SQL and comfort building complex queries.
Familiarity with using AI coding agents to solve problems.
Strong technical troubleshooting skills and experience interfacing with technical teams.
Client relationship management skills.
Ability to engage in business-level and technical conversations at multiple levels of the organization.

Responsibilities

Provide a high-quality experience to assigned accounts' key stakeholders.
Work with the wider Operations team to provide current state, resources, and knowledge that enable a high-quality experience across teams interacting directly with users through support channels, external documentation, or product and feature feedback or development.
Foster long-term user relationships that grow loyalty to Stripe and Stripe products.
Work cross-functionally, internally and within users' organizations, to provide and implement operational solutions involving fraud and disputes, declines, product adoption, and global expansion.
Work closely with Account Management and other user-facing teams to support users on Stripe.
Lead user-facing meetings in person and through video chat.
Collaborate on the continued design of this support offering.
Create user-facing content for long-term solutions.
Partner with other Technical Account Managers supporting billing accounts as a billing-industry subject matter expert to deliver differentiated technical support.
Conduct frequent on-site visits with billing users to deepen relationships, surface technical challenges early, and deliver strategic guidance to engineering, product, and business stakeholders.
Drive publication of user case studies.

Desired Qualifications

An operations-savvy mindset and ability to identify and eliminate process friction while building scalable processes.
Experience practicing small- to medium-scale project management.
Experience with tools such as Postman, Xcode, Python, webhooks, or ETL.
Experience in the payments industry.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you’ll do

You will strategically support Stripe’s billing user segment consisting of complex and high-growth billing companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions.

Responsibilities

Provide a gold standard experience to your assigned accounts' key stakeholders
Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long-term user relationships that grow loyalty to Stripe and Stripe products
Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion
Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe
Lead user-facing meetings both in person and through video chat
Collaborate on the continued design of this support offering
Create user-facing content for long-term solutions
Partner closely with other Technical Account Managers supporting billing accounts as a subject matter expert on the billing industry to deliver differentiated technical support
Engage in frequent on-site visits with billing users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders
Drive publication of user case studies

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

10+ years of experience in enterprise-level client-facing work
Demonstrated expertise supporting billing companies, usage-based, and hybrid monetization models; invoicing; revenue recovery; tax; revenue recognition; and the technical and operational challenges of scaling billing infrastructure.
Strong product sense and energized by the challenge of solving difficult user-related problems
Strong written and verbal communication skills
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and ability to explaining API concepts to Stripe's largest and most technical customers
Proficient in SQL and comfort building complex queries
Familiarity using AI coding agents to solve problems
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business-level and technical conversations at multiple levels of the organization

Preferred qualifications

Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
Experience practicing in small to medium scale project management
Strong organizational skills and self-starting mindset
Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
Ideal experience in the payments industry

Requirements at a Glance

Experience Level: Expert

Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes' financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
A principled approach to food - The food program holds a special place in Stripe's history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.

About the Company

Stripe

Builds payment software for internet businesses

Stripe builds payment software that businesses of all sizes plug into their websites and apps to accept money online and in person. After its public launch in 2011, it won over internet startups by letting developers start taking payments with a few lines of code. Businesses use it to take cards and digital wallets, block fraud, bill subscriptions, and pay out sellers on online marketplaces, while Stripe earns a fee on each payment plus charges for add-on tools. Irish brothers Patrick and John Collison founded Stripe in 2010, and it is based in South San Francisco, California, and Dublin, Ireland. In 2016, John Collison, then 26, became the world's youngest self-made billionaire.

Company size: 5,001-10,000
Company stage: Private
Total funding: $8.7B
Headquarters: South San Francisco, CA
Founded: 2010

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