Viewing Assistant

Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Knight Frank are seeking a Viewing Assistant to join our Residential Sales Team in our Newbury Office.

You will work alongside our exceptional team, providing an additional level of support to our clients. As a Viewing Assistant, you will show prospective buyers around properties, delivering outstanding customer service while confidently sharing your knowledge of the local area.

Acting as an ambassador for our global firm, you will take a personal approach to ensure every customer has a positive, valuable and seamless experience throughout the viewing process.

In addition to the above, you will:

• Be an ambassador for your office by creating a positive first impression as the first point of contact
• Provide comprehensive and detailed feedback about the viewing to the office
• Have the ability to identify clients’ needs and generate further viewings and referrals
• Communicate fully with all concerned to ensure that sales are managed in an efficient and professional manner
• Build and maintain goodwill, confidentiality and trust with prospective and existing clients at all times in order to foster the professional image of the Partnership
• Confidently share local knowledge with the office and clients
• Enhance knowledge of Knight Frank services for the purpose of cross selling to potential purchasers
• May occasionally be required to provide ad hoc cover on Saturdays
• Attend mandatory training to support this role

Qualifications/Education Required:

• Previous work experience in a client-facing role

Particular Aptitudes/Skills Required:

• You will be a highly driven, enthusiastic individual with a strong work ethic and a passion for success
• Possess excellent local knowledge
• Good understanding of the sales process
• Ability to confidently show prospective buyers around a property
• Ability to proactively generate viewings
• Excellent communication skills
• Car owner and full clean licence
• Regular availability
• Basic IT skills

Find more about the Newbury Team here: https://www.knightfrank.co.uk/offices/newbury-estate-agents

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.