Sonic

Diversified automotive retail and service provider

Parts Counterperson

Checkout & Customer ServicePosted on Nov 5

Full-timeGreenville, TX, USA$55k - $70k /yrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
One year of experience in an automotive parts department is required.
One year of sales experience is required.
The ability to read and comprehend instructions and communicate effectively with customers is required.
Strong customer service skills and a professional demeanor are required.
A valid driver's license is required, along with the ability to pass a background check, motor vehicle record review, drug screening, and credit report verification.
Authorization to work in the United States and willingness to comply with company safety policies are required.

Responsibilities

Assist walk-in customers and respond to phone inquiries to select required parts, suggest companion requirements, offer specials, and ensure exposure to the full product line.
Pull purchases from stock, determine availability, and submit emergency orders requested by customers.
Process orders for daily shipment, delivery, or pick-up, and manage will-call and back-order files weekly.
Assist service technicians in selecting parts needed for repairs and coordinate parts orders and receipt notifications with the Shop Foreman.
Process sales transactions, verify documentation, issue credits for returns, and ensure customer information is properly recorded for tax-exempt and charge account sales.
Keep counter areas clean and organized, replenish assigned inventory daily, and stay current on new products and updates.
Operate company and customer vehicles for delivery purposes and remain legally and technically able to drive and insurable by the company insurance carrier.
Follow company safety policies and procedures, immediately report accidents to a manager or supervisor, and provide professional, efficient service to customers and dealership departments.

Job Description

Duties and Responsibilities:

Assist walk-in customers and phone inquiries in selecting required parts, suggest companion requirements, offer specials, and ensure exposure to the full product line.
Pull purchases from stock, determine availability, and submit emergency orders as requested by customers.
Process orders for daily shipment, delivery, or pick-up and manage "will call" and "back order" files weekly.
Assist service technicians in selecting parts needed for repairs and coordinate with Shop Foreman regarding parts orders and receipt notifications.
Process sales transactions, verify documentation, issue credits for returns, and ensure proper customer information is recorded for tax-exempt and charge account sales.
Maintain counter areas in clean, organized condition; replenish assigned inventory daily and keep current on new products and updates.
Operate company and customer vehicles for delivery purposes; must be legally and technically able to drive and insurable by company insurance carrier.
Follow all company safety policies and procedures; immediately report any accidents to a manager or supervisor and provide professional, efficient service to all customers and dealership departments.

Qualifications

High school diploma or equivalent.
One year of experience in an automotive parts department.
One year of sales experience.
Ability to read, comprehend instructions, and communicate effectively with customers.
Strong customer service skills and professional demeanor.
Valid driver's license with ability to pass background check, motor vehicle record review, drug screening, and credit report verification.
Authorization to work in the USA and willingness to comply with all company safety policies.

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Compensation: 55000 to 70000 (USD) (YEARLY)

About the Company

Sonic

Diversified automotive retail and service provider

Sonic Automotive operates as a large, diversified automotive retail and service company in the United States, selling vehicles and providing automotive services, parts, and powersports products. It supports the full customer journey—from discovery to purchase to ongoing maintenance—using technology platforms and trained teammates to streamline buying, service scheduling, financing, and parts operations. The company differentiates itself through scale, a broad mix of brands, a wide store network, and ongoing tech-driven improvements that enhance guest experiences across many locations. Its goal is to become the most valuable diversified automotive retail and service brand in America, delivering ownership dreams and happiness to guests and teammates through expanding platforms, programs, and people.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Charlotte, NC
Founded: 1997

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