Assistant Front Office Manager

Hilton Santa Barbara Beachfront Resort is seeking a friendly, attentive, and proactive Assistant Front Office Manager with a genuine passion for hospitality and a commitment to delivering exceptional guest experiences.

As an Assistant Front Office Manager, you’ll play a key role in leading the Guest Services team and ensuring a smooth, welcoming experience for every guest. From supporting daily operations to resolving guest concerns, you’ll help set the standard for exceptional service from arrival through departure.

The ideal candidate for this role will possess:

• Strong leadership, problem-solving, and team-building skills with the ability to support daily front office operations.
• A warm, professional demeanor and genuine passion for hospitality and exceptional guest service.
• Open availability and flexibility to work all shifts, including weekdays, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to prioritize multiple tasks and guest needs.
• The ability to confidently resolve guest concerns and support the team in delivering exceptional service.
• Previous front office supervisory or leadership experience preferred.
• Knowledge of hotel front office operations and property management systems preferred.
• A commitment to Hilton service standards, teamwork, and creating exceptional guest experiences.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Front Office Manager, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Here's what you'll do during a typical day:

• Support daily front office operations: Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Salary: $73,000 - $80,000 Annually