Night Guest Service Agent

Job Location:

Anantara Rasananda Koh Phangan Villas



Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Guest Service & Front Office Operations

• Serve as the main point of contact for guests during night hours and provide warm, professional, and personalized service.
• Handle guest enquiries, requests, comments, and concerns promptly and professionally.
• Anticipate guest needs and take ownership of requests until they are successfully resolved.
• Handle late-night arrivals, check-ins, early departures, and check-outs efficiently.
• Ensure guest preferences, special requests, and relevant information are correctly recorded and communicated.
• Maintain complete knowledge of room types, hotel facilities, restaurants, activities, promotions, transportation arrangements, and other guest services.
• Assist guests with hotel information and recommendations as required.

Night Operations

• Monitor late arrivals and ensure all arrangements and special requests are prepared and handled smoothly.
• Ensure reservations and room arrangements are properly managed during the night.
• Review guest accounts, postings, payment methods, routing instructions, and outstanding balances as required.
• Identify discrepancies and coordinate corrective action before the end of the night shift.
• Prepare relevant documents and information required for the following day's departures and Front Office operations.
• Complete required night reports and communicate important information to the morning team.
• Support basic night audit duties according to hotel procedures and operational requirements.

Guest Relations & Problem Solving

• Respond calmly and professionally to guest complaints and unexpected situations.
• Take immediate action where possible and escalate serious or unresolved matters to the Duty Manager or appropriate manager.
• Follow up on guest issues to ensure satisfactory resolution.
• Maintain guest privacy and confidentiality at all times.
• Remain attentive to guest safety and unusual situations during night operations.

Coordination & Handover

• Coordinate closely with Security, Housekeeping, Engineering and other operational departments during the night.
• Record all significant guest requests, incidents, pending matters, and operational issues clearly.
• Provide a complete and accurate handover to the morning shift.
• Attend departmental briefings, meetings, and training as required.
• Perform other reasonable duties assigned by management according to operational needs.

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