TJM Labs

AI-driven automation for pharmacy operations

IT Support Lead

System AdministrationConfirmed live in the last 24 hours

Full-timeRemote in USANo salary listed

About the Job

Requirements

At least 3 years of experience in IT, systems administration, or infrastructure, including at least 1 year leading a team or function.
Hands-on experience setting up and supporting physical and virtual Windows machines, including virtual machines or remote desktops.
Experience with remote access, credentials, and authentication, including VPN, MFA, and access management.
Experience monitoring systems and maintaining uptime for production workloads, ideally with 24/7 coverage.
Ability to explain technical requirements clearly to non-technical staff on customer calls.
Strong ownership and a bias toward documenting and automating repeat work.
Fluent English and ability to work remotely with overlap with US hours.

Responsibilities

Set up and maintain physical and virtual customer machines for bot deployments.
Own 24/7 monitoring and uptime for the machines the bots run on, and set up on-call coverage.
Take customer calls to explain the IT setup and requirements across all divisions.
Manage and grow the team over time.

Desired Qualifications

Experience in pharmacy or healthcare IT, including HIPAA-aware environments.
Experience with endpoint management and monitoring tools such as Intune, Jamf, Datadog, or similar tools.
Experience building an IT function from scratch at a growing company.

IT Support Lead - Global, Remote

TJM Labs · United States (Remote) · Contract · Posted 2026-11-04

Workplace: remote

Department: Operations

Description

TJM Labs builds AI-driven automation that strips away the repetitive, error-prone tasks slowing pharmacies down so teams can focus on patient care. Our bots handle prescription intake, fax processing, insurance workflows and more, helping pharmacies scale efficiently without adding headcount.

TJM Labs is looking for an IT Support Manager to build and run IT support for the machines and infrastructure our bots depend on at customer pharmacies.

You will own the setup, monitoring and uptime of the machines our bots run on, and you will continue to build out the IT team as we grow. You will sit within the Customer Success team, with support from our engineering infrastructure team.

What You'll Do

Set up and maintain customer machines, both physical and virtual, for our bot deployments
Own 24/7 monitoring and uptime for the machines our bots run on, and set up on-call coverage
Take customer calls to explain our IT setup and requirements across all of our divisions
Manage and grow the team over time

Requirements

3+ years in IT, systems administration or infrastructure, including 1+ years leading a team or function
Hands-on experience setting up and supporting Windows machines, both physical and virtual (VMs or remote desktops)
Experience with remote access, credentials and authentication, including VPN, MFA and access management
Experience monitoring systems and running uptime for production workloads, ideally with 24/7 coverage
Comfortable on customer calls: you can explain technical requirements clearly to non-technical staff
Strong ownership and a bias toward documenting and automating repeat work
Fluent English and comfortable working remotely with overlap with US hours

Nice to Have

Experience in pharmacy or healthcare IT, including HIPAA-aware environments
Experience with endpoint management and monitoring tools (such as Intune, Jamf, Datadog or similar)
Experience building an IT function from scratch at a growing company

Benefits

Fully remote work environment.
Competitive compensation.
Meaningful projects with direct business impact.
High ownership and autonomy.
Opportunity to work with AI-driven technologies and modern development tools.
A collaborative team focused on solving real problems for healthcare customers.

Apply

Apply at TJM Labs

About the Company

TJM Labs

AI-driven automation for pharmacy operations

TJM Labs provides AI-driven automation software for pharmacies that plugs into existing pharmacy management systems to automate high-volume tasks such as prescription intake, data entry, fax processing, refill management, prior authorization, and patient communications. Its Dual-Expert Model pairs a pharmacist with an AI engineer for every deployment to tailor automation to real-world workflows and ensure clinical accuracy. The company differentiates itself through pharmacist-led customization, large-scale task handling, and strategic acquisitions ( EncoreRx and Pharmesol ), all delivered via a B2B AI-as-a-service model that integrates without replacing current systems. Its goal is to cut manual data entry and workflow bottlenecks across independent, specialty, compounding, and enterprise pharmacies in the US and Canada, freeing pharmacists to focus on patient care while improving efficiency.

Company size: 51-200
Company stage: Series B
Total funding: $85M
Headquarters: Wilmington, DE
Founded: 2024

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