Account Manager

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Key Job Responsibilities and Duties: 

• Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;

• Responsible for maintaining a strong relationship with the accommodation partners (i.e. visiting accommodations, contacting on regular basis, answering questions and following up when needed);

• Responsible to grow the destinations assigned to them through market, competitor and data analysis;

• Acting on leads, partner feedback and information on competitor activity;

• Able to translate statistics and insights about Booking.com's competitors as well as local market knowledge into relevant actions;

• Responsible for providing trainings to accommodations about the online reservation systems;

• Partner events: support in organizing Booking.com events and webinars, as well as participating in external events and trade fairs representing the company.

Communications with Key Stakeholders:

• Market Team Managers

• Key Account Managers
• Sr. Account Manager

• Accommodation Partners

• Account Executives

Years of relevant Job Knowledge:

• Broad Job Knowledge (3 - 5 years)

Qualifications & Skills:

• Solution oriented and result driven

• Strong work ethic; self-directed and resourceful

• Proactive, flexible and capable of working independently as well as working in a team

• Good communication and analytical skills

• Ability to multi-task & changes, as well as flexible attitude

• Commercially driven attitude

• Objection handling

• Language: English & Bahasa Indonesia (Business proficient)

• Travel for work: up to 50% of the time

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

Inclusion at Booking.com: 

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

• Let’s go places together: How we Hire

• The general recruitment process may entail: a phone discussion with the recruiter and business interviews

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.