Data Center Operations Technician

About the job

The third era of AI has arrived, powered by Generative AI. Generative AI is achieving step-function increases in scale, versatility, and accuracy compared to legacy AI technologies, presenting an opportunity for organizations to fundamentally transform their business and operations.

SambaNova ™ is enabling organizations and enterprises to achieve the transformative promise of these new AI technologies with a fully integrated hardware-software system that delivers innovation across the full AI stack, including the most accurate generative AI models, optimized for enterprise and government. This creates the AI backbone for the next 10 years and beyond.

Working at SambaNova

SambaNova Systems is seeking an entry-level Data Center Operations Technician to apply their technical skills in a fast-paced and complex environment. In this role, you should come with some knowledge of computer hardware and the desire to participate in projects at a large-scale data center.

This is a unique opportunity to shape the future of AI and the value it can unlock across every aspect of an organization’s business and operations. This job opens pathways for high growth but requires a learning mindset. You will be here to support the core of our physical computational and cloud resources.

Primary Responsibilities:

• Unpack servers and parts, rack and stack equipment
• Install and/or replace system components
• Read elevation plans and implement assembly and installations accordingly and exactly
• Pay attention to neatness and organization in all aspects of the job (racks, cables, etc.)
• Install and maintain various networking technologies and fabrics
• Troubleshoot and work with subject matter experts to resolve problems
• Package servers for shipment, daily housekeeping of packaging materials
• Coordinate with logistics team for shipping and receiving assembled servers
• Complete assigned tickets to uphold tight SLA’s and respond to requests in a timely manner
• Assist with projects (new capacity as well as retrofits) and repairs throughout the data center
• Demonstrate personal leadership, identifying and helping to create documentation for the data center knowledge base
• Assist with process improvements and best practices in data center operations and expansions
• Participate in on-call rotation as needed in Santa Clara, CA or additional off-site locations
• Other data center operations technician role assignments as required

Secondary Responsibilities:

• Maintain inventory of parts and systems
• Work within SambaNova’s system to build and maintain data center capacity
• Perform system testing using provided routines and instructions

Qualifications and Skills:

• 0-1+ years experience
• High School Diploma; Associates Degree preferred
• Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation
• Able to lift equipment and items up to 50 pounds
• Able to operate lifting equipment for heavier items following training on the equipment
• Able to work days/nights/weekends/holidays, if needed and/or required
• This role will be required to be on-site at our data center locations in and around Santa Clara, CA. This role may require travel to additional data center site expansions.
• Strong communication and organizational skills as well as a high attention to detail.
• Ability to work in a fast-paced environment where adaptability and flexibility will be key to your success.
• Ability to work independently and also within groups

Preferred Qualifications and Skills:

• Have working knowledge and experience in areas like Networking, Programming/Scripting, Hardware and OS repair.
• Ability to understand and perform initial analysis to debug hardware, and Linux OS related issues

Job Type: Contract

Duration: 6 months 

Schedule: Multiple shifts available, with occasional nights and/or weekends as needed for high priority data center maintenance work

For Example : flex hours. Potential hours could be:

Shift 1 : 9am - 5:30pm

Shift 2 : 2:30 - 11pm

Part time : 5pm-10pm. Weekend : 9-5:30pm

Work setting: In-person, in-office (Santa Clara, CA)

Base Pay Range 50000 - 60000 USD