Seminole Hard Rock

Global restaurant, hotel, and casino brand.

Front of House Supervisor - Restaurant, HRC Atlantic City

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeAtlantic City, NJ, USANo salary listedIn-person

About the Job

Requirements

At least 2 years of experience in a supervisory role in a high-volume, casual-themed, full-service restaurant.
Strong knowledge of food handling.
Bartending experience is preferred.
A background in training is a plus.
Ability to learn and bring innovative ideas to the team.
Genuine enthusiasm and aptitude for serving people.
Strong verbal and written communication skills.
High level of business acumen and common sense.
Strong problem-solving skills, including diagnosing and implementing solutions.
Strong communication and listening skills, with excellent speaking, reading, and writing abilities.
Ability to comprehend and use technical or professional language to communicate complex ideas.
Ability to pitch and present information effectively in one-on-one and group situations to media, customers, clients, partners, and employees.
Fluency in English is required; additional language abilities are a plus.
Ability to move throughout the corporate office and cafes during visits, including standing, walking, kneeling, and bending for extended periods.
Ability to sit for extended periods.
Ability to perform repetitive movements with the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hands above the shoulders.
Ability to occasionally, regularly, or frequently move objects up to 10 pounds by lifting, pushing, pulling, balancing, or carrying.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud or noisy environments.
Ability to travel by automobile or airplane for extended periods.

Responsibilities

Assist bartenders, servers, hosts, and bussers with the day-to-day operations of the cafe.
Ensure guest satisfaction while contributing to sales growth and ensuring standards and legal obligations are followed.
Support cafe senior leadership in upholding brand standards and core values while meeting or exceeding business objectives.
Mentor and coach hourly staff members to develop them into brand ambassadors and customer service professionals.
Greet employees as they begin their shifts to promote a positive work environment.
Provide employees with verbal recognition, direction, and support.
Motivate employees daily through a positive attitude and open communication.
Communicate restaurant, regional, and corporate procedures to employees.
Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to emerging needs.
Train and empower employees to exercise good judgment in guest-service decisions according to company training standards.
Monitor and coach employees on performance, compliance with procedures, and workload.
Ensure employees follow safety, sanitation, and security procedures.
Listen to comments, criticisms, and feedback from customers, employees, and managers to identify strengths and opportunities to improve personal and restaurant performance.
Create and modify the weekly work schedule to accommodate employees, business volume, and emerging trends.
Present a professional image to employees, guests, clients, owners, and investors.
Operate ethically to protect the company image.
Use programs designed to support environmental sustainability.
Maintain proper management coverage across all aspects of front-of-house operations.
Lead shifts according to the organization's core mottos and values.
Help ensure that food and beverage specifications, quality, and recipe adherence meet company standards.

Desired Qualifications

Bartending experience.
A background in training and development.
Additional language abilities.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The FOH Supervisor is responsible for assisting the bartenders, servers, hosts and bussers with the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales growth and ensuring all standards and legal obligations are followed. The FOH Supervisor also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.

Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service

Greets employees as they begin their shift to promote a positive work environment.

Continuously provides employees with verbal recognition, direction, and support.

Motivate employees daily by having a positive attitude and having an open line of communication.

Communicates with employees to keep them informed or restaurant, regional, and corporate procedures.

Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.

Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards

Monitors/coaches employees on performance, compliance with procedures and workload

Ensure employees follow safety, sanitation and security procedures.

Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.

Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.

Present a professional image to employees, guests, clients, owners and investors.

Operate ethically to protect the image of Hard Rock.

Utilize programs designed to help Save the Planet.

Possess a self-motivated approach to their own personal and professional

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

2+ years in a Supervisory role with high volume exposure in a casual- themed, full- service restaurant.

Strong knowledge of food handling

Bartending experience preferred

Influencing the training and development is a necessary strength, so a background in training is a plus.

SKILLS

Ability to learn and bring "out of the box" ideas to their team.

Genuine enthusiasm and aptitude for serving people.

Excellent verbal and written communication skills.

High level of business acumen and common sense.

Demonstrates strong problem solving skills through ability to diagnose and implement solutions.

Must possess strong communication and listening skills, excellent speaking, reading and writing.

Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.

Multiple language abilities a plus, fluency in English required.

Leading by example and running shifts tied into our core mottos and values.

Help insure that food and beverage specifications, quality and recipe inherence is up to HR standards.

Help maintain proper managing coverage in all aspects of FOH operations.

PHYSICAL DEMANDS

Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.

Ability to sit for extended periods of time.

Ability to make repeating movements of the arms, hands, and wrists.

Ability to express or exchange ideas verbally and perceive sound by ear.

Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.

Ability to turn or twist body parts in a circular motion.

Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Ability to travel via auto or airplane for long periods of time.

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About the Company

Seminole Hard Rock

Global restaurant, hotel, and casino brand.

Hard Rock operates a global hospitality and entertainment brand that runs restaurants, hotels, and casinos with a rock-and-roll theme. The core experience blends American-style dining with a live music atmosphere and a curated collection of music memorabilia, which started organically from a customer’s guitar request and grew into the brand’s hallmark. The business model spans multiple hospitality verticals, including themed cafes, hotels, and casino gaming venues, all unified under the Hard Rock brand. Unlike many competitors, Hard Rock is owned by the Seminole Tribe of Florida, which acquired the brand in 2007, enabling strategic expansion in gaming and hospitality across the world. The company’s goal is to deliver immersive entertainment-centered experiences through consistent branding, hospitality, and iconic memorabilia across its global network.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Virginia Beach, VA
Founded: 1971

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