Front of House Supervisor - Restaurant, HRC Atlantic City
No salary listed
Mid
Atlantic City, NJ, USA
In Person
Food Service & HospitalityFood & Beverage Operations Management
About the job
Requirements
- At least 2 years of experience in a supervisory role in a high-volume, casual-themed, full-service restaurant.
- Strong knowledge of food handling.
- Bartending experience is preferred.
- A background in training is a plus.
- Ability to learn and bring innovative ideas to the team.
- Genuine enthusiasm and aptitude for serving people.
- Strong verbal and written communication skills.
- High level of business acumen and common sense.
- Strong problem-solving skills, including diagnosing and implementing solutions.
- Strong communication and listening skills, with excellent speaking, reading, and writing abilities.
- Ability to comprehend and use technical or professional language to communicate complex ideas.
- Ability to pitch and present information effectively in one-on-one and group situations to media, customers, clients, partners, and employees.
- Fluency in English is required; additional language abilities are a plus.
- Ability to move throughout the corporate office and cafes during visits, including standing, walking, kneeling, and bending for extended periods.
- Ability to sit for extended periods.
- Ability to perform repetitive movements with the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hands above the shoulders.
- Ability to occasionally, regularly, or frequently move objects up to 10 pounds by lifting, pushing, pulling, balancing, or carrying.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud or noisy environments.
- Ability to travel by automobile or airplane for extended periods.
Responsibilities
- Assist bartenders, servers, hosts, and bussers with the day-to-day operations of the cafe.
- Ensure guest satisfaction while contributing to sales growth and ensuring standards and legal obligations are followed.
- Support cafe senior leadership in upholding brand standards and core values while meeting or exceeding business objectives.
- Mentor and coach hourly staff members to develop them into brand ambassadors and customer service professionals.
- Greet employees as they begin their shifts to promote a positive work environment.
- Provide employees with verbal recognition, direction, and support.
- Motivate employees daily through a positive attitude and open communication.
- Communicate restaurant, regional, and corporate procedures to employees.
- Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to emerging needs.
- Train and empower employees to exercise good judgment in guest-service decisions according to company training standards.
- Monitor and coach employees on performance, compliance with procedures, and workload.
- Ensure employees follow safety, sanitation, and security procedures.
- Listen to comments, criticisms, and feedback from customers, employees, and managers to identify strengths and opportunities to improve personal and restaurant performance.
- Create and modify the weekly work schedule to accommodate employees, business volume, and emerging trends.
- Present a professional image to employees, guests, clients, owners, and investors.
- Operate ethically to protect the company image.
- Use programs designed to support environmental sustainability.
- Maintain proper management coverage across all aspects of front-of-house operations.
- Lead shifts according to the organization's core mottos and values.
- Help ensure that food and beverage specifications, quality, and recipe adherence meet company standards.
Desired Qualifications
- Bartending experience.
- A background in training and development.
- Additional language abilities.
About the company
Hard Rock operates a global hospitality and entertainment brand that runs restaurants, hotels, and casinos with a rock-and-roll theme. The core experience blends American-style dining with a live music atmosphere and a curated collection of music memorabilia, which started organically from a customer’s guitar request and grew into the brand’s hallmark. The business model spans multiple hospitality verticals, including themed cafes, hotels, and casino gaming venues, all unified under the Hard Rock brand. Unlike many competitors, Hard Rock is owned by the Seminole Tribe of Florida, which acquired the brand in 2007, enabling strategic expansion in gaming and hospitality across the world. The company’s goal is to deliver immersive entertainment-centered experiences through consistent branding, hospitality, and iconic memorabilia across its global network.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Virginia Beach, Virginia
Founded
1971
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Simplify's Take
What believers are saying
- Tampa's 2026 smoke-free renovation expands premium gaming and keeps operations open.
- San Juan's 2026-2029 $850 million integrated resort adds 186 branded residences.
- Fitch affirmed Seminole Hard Rock International's BBB rating in July 2026, supporting financing access.
What critics are saying
- Hard Rock Bet faces litigation in Illinois over promised bonuses and platform conduct.
- Jeanne O'Grady sued Seminole Tribe in September 2026 over Hollywood casino-floor injuries.
- Las Vegas's $4 billion-$5 billion rebuild needs 6,000 employees before a late-2027 opening.
What makes Seminole Hard Rock unique
- Seminole Tribe ownership gives Hard Rock casino scale, capital, and regulatory leverage.
- Hard Rock Las Vegas topped out in May 2026, validating destination-brand expansion.
- Hollywood and Tampa keep launching concerts, jackpots, and renovations across Florida casinos.
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Benefits
- Flexible Work Hours