Q

Quince

Direct-to-consumer fashion and home goods retailer

Learning and Quality Specialist

Corporate & Technical TrainingConfirmed live in the last 24 hours
Full-timeUnited StatesIn-person

About the Job

Requirements

  • A bachelor's degree is required.
  • Two to three years of training, facilitation, quality assurance, or learning and development experience; warehouse or operations experience is preferred.
  • Demonstrated leadership or supervisory experience, formal or informal.
  • Strong proficiency in Google Sheets, including formulas, pivot tables, and reporting.
  • Clear, professional verbal and written communication skills for engaging associates, trainers, and leadership.
  • Ability to provide constructive coaching that improves trainer and learner performance.
  • Ability to address trainer and learner issues while maintaining professionalism.
  • Ability to track, interpret, and act on training data to drive improvements.
  • Ability to hold oneself and others to performance standards.
  • Strong organizational and time-management abilities.
  • Proactive problem-solving skills and a solutions-first mindset.
  • Ability to step into higher-level responsibilities during manager absences.
  • Interest in career progression toward a Learning Manager role.
  • Ability to lift up to 25 pounds, with or without reasonable accommodation.
  • Ability to stand and walk throughout the shift, with or without reasonable accommodation.
  • Ability to bend, twist, or kneel as required throughout the day for lifting or maneuvering objects, with or without reasonable accommodation.

Responsibilities

  • Conduct regular audits of trainer delivery, adherence to standard operating procedures, and use of training materials.
  • Provide structured coaching and feedback to trainers to improve effectiveness and engagement.
  • Ensure consistent training standards, delivery, and expectations across all PM trainers.
  • Lead onboarding sessions for PM shift new hires, ensuring consistent delivery and engagement.
  • Track and report on new-hire training progress, productivity ramp-up, and early retention.
  • Partner with supervisors and managers to identify risks or additional support needs for new hires.
  • Maintain onboarding dashboards in Google Sheets and provide weekly updates to leadership.
  • Track and manage cross-training completions and progress across departments.
  • Maintain accurate reporting dashboards to provide leadership visibility into skill development.
  • Identify training gaps and propose solutions to strengthen multi-skill readiness among associates.
  • Serve as the primary point of contact for PM training operations when the Learning Manager is unavailable.
  • Lead trainer meetings to communicate updates, process changes, and performance expectations.
  • Support scheduling, coordination, and execution of training and learning initiatives.
  • Provide input on curriculum enhancements based on audits, feedback, and evolving business needs.
  • Support change-management initiatives by reinforcing updated standard operating procedures and training content.
  • Drive accountability among trainers and learners to ensure compliance with training standards and quality expectations.

Desired Qualifications

  • Warehouse or operations environment experience is preferred.

About the Company

Quince

Direct-to-consumer fashion and home goods retailer

Quince is an online retailer that sells fashion and lifestyle products directly from manufacturers at affordable prices. Customers shop on its website for items like dresses, blouses, leather goods, and home essentials, and the company earns revenue from online sales while reducing costs by cutting out intermediaries. The brand differentiates itself through direct global sourcing to offer affordable luxury and by building a community of advocate customers who share experiences with #OneQuince. Its goal is to provide high-quality products at accessible prices and cultivate a loyal online community around the Quince brand.

Company size
1,001-5,000
Company stage
Series E
Total funding
$958M
Headquarters
San Francisco, CA
Founded
2018

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