C

Citi

Runs banking and payments for global clients

Líder de Onboarding Markets

Business OperationsPosted on Nov 11
Full-timeMexico City, CDMX, MexicoNo salary listedHybrid

About the Job

Requirements

  • A bachelor's or university degree, or equivalent experience.
  • Two to five years of relevant experience.
  • Experience in Markets, Treasury, Corporate Banking, or financial products.
  • At least two years of experience leading teams.
  • Knowledge of onboarding, contractual documentation, and regulatory compliance.
  • Intermediate conversational English.
  • Experience tracking key performance indicators, service-level agreements, and operational metrics.
  • Experience implementing process improvements and controls.
  • Intermediate-to-advanced Excel skills, including pivot tables, data matching, databases, macros, and dashboards.
  • Knowledge of foreign exchange, over-the-counter derivatives including forwards, swaps, and options, know-your-customer procedures, anti-money laundering, compliance, and client lifecycle management.
  • Proficiency in Microsoft Office.
  • High-level knowledge of relevant industry standards and practices.
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
  • Clear and concise written and verbal communication skills.
  • Organization and time-management skills.
  • Problem-solving and decision-making skills.
  • Required licenses/registrations: Series 7, Series 9, Series 10, and Series 63.

Responsibilities

  • Coordinate client onboarding for institutional, corporate, and business clients involving Markets and Treasury products.
  • Lead and develop a team of approximately 10 people.
  • Supervise the review and formalization of contracts related to financial products.
  • Manage activities and workloads, ensuring compliance with performance indicators and service-level agreements.
  • Coordinate with Business, Legal, Compliance, Risk, Know Your Customer, and Operations teams.
  • Identify improvement opportunities and implement operational controls.
  • Handle escalations and priority cases from internal and external clients.
  • Participate in regulatory, strategic, and technology transformation projects.
  • Promote a culture of control, risk management, and operational excellence.
  • Perform financial, statistical, and operational studies using analytical skills and data-analysis tools and methodologies.
  • Interpret data and results based on information analysis and professional judgment.
  • Apply project-management practices to assist operational projects as assigned.
  • Conduct feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that streamline operational workflows.
  • Resolve varied and complex issues using professional judgment, discretion, and business expertise.
  • Provide informal guidance and training to new and lower-level team members as needed.
  • Operate with limited direct supervision and exercise independent judgment and autonomy.
  • Act as a subject-matter expert to senior stakeholders and other team members.
  • Assess risk in business decisions, safeguard the firm's reputation, clients, and assets, drive compliance with applicable laws, rules, and regulations, adhere to policy and ethical practices, and escalate, manage, and report control issues transparently.
  • Maintain records and documentation, store and retrieve records, maintain accounts, image documents, and open accounts in coordination with the Operations Core Team.
  • Serve as a liaison among operations staff, relationship managers, project managers, custodians, and clients.
  • Provide day-to-day operations support aligned with operations infrastructure and processes.

About the Company

Citi

Runs banking and payments for global clients

Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1812

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