Full-Time

Private Investigator

PhotoFax

PhotoFax

51-200 employees

Insurance claims investigations

No salary listed

Raleigh, NC, USA

In Person

Frequent regional travel and overnight stays are required.

Bachelor's, Associate's

Category
Security & Protective Services

Get referred to PhotoFax

See people who can refer or advise you

Requirements
  • A high school diploma is required.
  • An associate's or bachelor's degree in Criminal Justice, Criminology, or Law Enforcement is preferred.
  • A clean driving record with minimal infractions is required.
  • Applicants must currently reside in the greater Raleigh, North Carolina area.
  • Applicants must be flexible to work any day of the week, including weekends and holidays.
  • Applicants must be willing to travel with frequent overnight stays.
  • No previous experience is necessary; training and licensing are provided.
Responsibilities
  • Monitor, pursue, and covertly document individuals from a company-issued customized surveillance vehicle.
  • Conduct pre- and post-surveillance briefings with the case manager to discuss objectives, surveillance tactics, and case details.
  • Prepare detailed reports on daily case observations.
  • Upload video evidence to the company database.
  • Travel frequently throughout the region in the company-issued vehicle.
Desired Qualifications
  • A company-issued customized surveillance vehicle and all equipment necessary to perform the job are provided.
  • Hands-on training is provided by experienced investigative trainers.
  • Experience may lead to opportunities in investigations, law enforcement, upper claims management, or growth within the company.

PhotoFax is a surveillance and investigation company. It conducts field surveillance, background and records research, and related investigations for insurance and legal matters. Its clients include insurers, third-party administrators, self-insured organizations, and counsel handling workers compensation or liability claims. The company coordinates case intake, field investigators, desktop research, evidence handling, report preparation, quality review, scheduling, and client communication. Work spans field investigation, surveillance, research, case management, report writing, quality, sales, and operations.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Rochester, New York

Founded

1988

Get referred to PhotoFax

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • PhotoFax updated careers pages in 2026, signaling active demand for investigators.
  • Car IQ said PhotoFax runs over 130 fraud-investigation vehicles, showing operational scale.
  • Rochester posted August 2026 Dallas/Fort Worth openings, indicating continued client demand.

What critics are saying

  • Indeed reviews on June 21, 2025 call out very high turnover.
  • Hiring across Dallas, Denver, and Allentown suggests constant field-staff replacement.
  • Privacy-law tightening against covert surveillance could cripple PhotoFax's core claims-evidence business.

What makes PhotoFax unique

  • PhotoFax has specialized in nationwide insurance-fraud surveillance since 1988.
  • All investigators use custom surveillance vans, reducing downtime and exposure.
  • Fast Track training funds CFE certification, strengthening investigator retention and credibility.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation