IT Support Specialist
$45k - $75k/yr
Entry, Junior, Mid, Senior
Bachelor's
New York, NY, USA
In Person
IT OperationsIT Service Desk & End User Support
About the job
Requirements
- A bachelor's degree, technical degree, or equivalent technology work experience is required; an educational setting is preferred, along with technology certifications.
- Knowledge of basic networking and systems infrastructure.
- Knowledge of computer hardware and software, including Mac and PC.
- Proficiency with macOS, iOS, Google Workspace, Jamf, and Microsoft Office.
- Familiarity with network infrastructure components, including switches, routers, and wireless access points.
- Ability to manage multiple projects simultaneously with frequent interruptions.
- Interest in working with people who have varying levels of technology expertise and interest.
- Willingness to work additional hours during peak periods.
- Ability to lift and carry up to 50 pounds.
Responsibilities
- Provide front-line help desk support by fielding support tickets and assisting students and staff.
- Manage and maintain devices for the student and faculty one-to-one iPad program and faculty one-to-one laptop program.
- Support technology infrastructure throughout the school, including interactive flat panels, network equipment, audiovisual equipment, IP phones, printers, and other equipment.
- Train faculty and students to use school systems and software platforms.
- Maintain and create technology documentation and tutorials for the school community.
- Attend and participate in technology department and faculty meetings, and work at after-school events during the school year.
- Collaborate and share best practices within the technology department and school community.
- Diagnose and troubleshoot hardware and software issues related to smartboards, iPads, Macs, printers, copiers, and other educational technologies.
- Set up and support classroom technology equipment, including smartboards, projectors, and audiovisual systems.
- Participate in professional development supporting school, department, and personal goals.
- Maintain and manage printers.
- Maintain hardware inventory.
- Provide technology setup support for school events.
- Assist with management and maintenance of the school's network infrastructure, including switches, routers, and access points.
- Perform routine maintenance such as system updates, antivirus scans, and data backups.
- Maintain accurate records of technical issues and solutions using the help desk ticketing system.
- Collaborate with the IT team to implement and enforce IT policies, procedures, and best practices.
- Assist with hardware and software procurement, inventory management, and asset tracking.
- Perform other duties as assigned by the Director of Information Technology and Director of Technology.
Desired Qualifications
- Preferred certifications include CompTIA Network+, CompTIA A+, Apple Certified Support Professional (ACSP), Cisco Certified Network Associate (CCNA), Google Certified Educator, Microsoft certification, or JAMF certifications such as JAMF Certified Technician (JAMF 100), JAMF Certified Administrator (JAMF 200), or JAMF Certified Expert (JAMF 300).
About the company
SAR Academy & SAR High School is a private co-educational day school system in Riverdale, NY, offering a dual curriculum that combines Judaic studies with General Studies across three divisions: Early Learning Center, SAR Academy, and SAR High School. Its program teaches Talmud and Tanakh alongside English, science, math, world languages, and design engineering, using an inquiry-based Beit Midrash approach framed as a grand conversation between Torah and the world. The Open Education-inspired architecture promotes collaboration and inclusion, while tuition funds operations with fundraising for expansion. The school emphasizes chesed, tzedek, and a connection to Medinat Yisrael, aiming to prepare students to think critically and act ethically in both Jewish and secular contexts.
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Simplify's Take
What believers are saying
- SAR launched a $35 million Big Bold Future campaign in 2025.
- September 2026 updates show active admissions marketing and community programming across divisions.
- JNS reported SAR received $900,000 to $1 million annually from New York STEM funding.
What critics are saying
- Persistent Child Victims Act lawsuits keep abuse history and discovery costs alive into 2026.
- Anti-antisemitism security spending, highlighted in May 2026, diverts tuition dollars from instruction.
- NY budget delays froze nonpublic STEM reimbursements in 2026, squeezing cash flow and staffing.
What makes SAR Academy unique
- SAR’s dual Torah-and-secular curriculum anchors its Modern Orthodox identity across K-12.
- Its Riverdale campus combines open architecture, Batei Midrash, and STEM-focused renovation plans.
- The 2025 Big Bold Future campaign ties academics, endowment growth, and facility expansion.
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Benefits
- Hybrid Work Options