Business Support Engineer - AdTech

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeMenlo Park, CA, USANo salary listedIn-person

About the Job

Requirements

Deep expertise in API integrations, cloud infrastructure, and AI-native tooling.

Responsibilities

Lead the engineering strategy for partner integrations across Meta's Ads products, working with Platform and Infrastructure teams to investigate and resolve complex partner issues.
Drive systemic improvements to support frameworks.
Influence product roadmaps through data-driven insights.
Set the technical direction for a global team of Business Support Engineers specializing in Meta's AdTech ecosystem.
Proactively identify and eliminate root causes of partner-impacting issues at scale.

Meta is looking for an experienced Business Support Engineer to play a pivotal role in shaping the technical support experience for Meta's advertising partners, customers, and clients globally. In this role, you will lead the engineering strategy for partner integrations across Meta's Ads products, working directly with Platform and Infrastructure teams to investigate and resolve complex partner issues. You will drive systemic improvements to support frameworks, influence product roadmaps through data-driven insights, and set the technical direction for a global team of Business Support Engineers specializing in Meta's AdTech ecosystem. This role requires deep expertise in API integrations, cloud infrastructure, and AI-native tooling to proactively identify and eliminate root causes of partner-impacting issues at scale.

About the Company

Meta

Builds social apps, AI assistants and smart glasses

Meta builds Facebook, Instagram, WhatsApp, Messenger and Threads, apps that billions of people use to message friends, share photos and video, and follow creators and businesses. Most of its revenue comes from advertising: businesses buy placements across these apps, and Meta's AI systems decide who sees each ad and report the results. Its Meta Superintelligence Labs group builds the company's own AI models, the Meta AI assistant and the Muse agent app. Its Reality Labs unit makes Quest headsets and, with eyewear maker EssilorLuxottica, Ray-Ban and Oakley smart glasses. Meta was founded as Facebook in 2004 and is based in Menlo Park, California.

Company size: 10,001+
Company stage: IPO
Headquarters: Menlo Park, CA
Founded: 2004

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