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U.S. Bank

Runs a national bank and processes card payments

Commercial Banking Client Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeHybrid

About the Job

Requirements

  • Customer service, call center, banking operations, treasury support, or commercial banking experience is preferred.
  • Strong verbal and written communication skills.
  • Ability to solve problems independently and think critically.
  • Technical aptitude and comfort learning new systems and applications.
  • Ability to multitask and manage competing priorities.
  • Flexibility to work assigned schedules within the team's operating hours of 7:00 AM to 7:00 PM Central Time.
  • Ability to work from one of the listed U.S. Bank locations at least three days per week.

Responsibilities

  • Serve as a primary service contact for commercial, corporate, and business banking clients.
  • Provide support for treasury management products and services.
  • Research and resolve client issues while ensuring a positive and professional experience.
  • Troubleshoot technical challenges, including online banking, file transmission, and product-related issues.
  • Collaborate with internal partners to resolve complex servicing requests.
  • Manage multiple client inquiries while maintaining accuracy and attention to detail.
  • Learn and apply knowledge of treasury products, processes, and servicing procedures.
  • Build strong relationships with clients through proactive communication and effective problem resolution.

Desired Qualifications

  • Customer service, call center, banking operations, treasury support, or commercial banking experience.

About the Company

U.S. Bank

Runs a national bank and processes card payments

U.S. Bank is one of the largest banks in the United States, serving consumers, small businesses, corporations, and government agencies with banking, lending, payments, and wealth management. Its Elavon subsidiary is one of the world's biggest processors of card payments for merchants, handling sales in the United States, Canada, and Europe. People and small businesses use its branches and mobile app for checking, savings, credit cards, mortgages, and loans, while companies use it for corporate cards and cash management, and the bank earns money from loan interest and fees. U.S. Bank received national bank charter No. 24 in 1863, under President Abraham Lincoln, and is based in Minneapolis as the main subsidiary of U.S. Bancorp.

Company size
10,001+
Company stage
IPO
Headquarters
Minneapolis, MN
Founded
1863

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