Franchise Business Manager

Salary Range: 80000 to 90000 (Currency: USD) (Pay period: per-year-salary)

Key Responsibilities

Franchisee Partnership & Performance Coaching
• Own the day-to-day business relationship for an assigned portfolio of franchisees
• Serve as the primary advisor to franchise owners and General Managers across operational, financial, and people-related topics
• Lead recurring consultative  sessions and performance check-ins focused on execution, accountability, and growth
• Support franchisees through pre-opening, stabilization, and optimization phases of the business
Operational & Financial Performance
• Fully own KPI analysis for assigned studios, including utilization, sales, retention, staffing costs, and profitability
• Review franchisee P&Ls and partner with owners on action plans to address cost control opportunities and performance gaps
• Coach franchisees on product mix, conversion, class schedule optimization, staffing, and utilization strategies
• Identify early warning signs of underperformance and proactively intervene with structured support plans 
Brand Standards & Compliance
• Ensure franchisee adherence to JETSET brand standards, operating procedures, and required systems
• Conduct operational reviews, audits, and business evaluations as needed
• Partner with internal teams to address escalations related to quality, staffing, or brand compliance
• Protect the integrity of the JETSET experience while supporting franchisee success
Cross-Functional Collaboration & Field Insights
• Act as the franchisee advocate internally, partnering closely with Marketing, Product & Talent, and Finance
• Support the rollout of new initiatives, programs, and tools across the franchise network
• Surface field insights, trends, and best practices to HQ leadership and New Studio Openings teams to inform continuous improvement
• Help scale proven strategies from top-performing studios across the system

What You Need to Be Successful

• You are comfortable coaching franchise owners and senior operators while balancing support with accountability.
• You think like an operator and can translate data into clear, actionable guidance.
• You thrive in fast-moving environments and can manage multiple markets and priorities simultaneously.
• You communicate clearly and confidently, even in challenging or high-stakes conversations.
• You care deeply about brand consistency, client experience, and long-term studio health.

Key Attributes

• Franchise Partner Mindset - Builds trust-based relationships while holding franchisees accountable to brand and performance standards
• Data-Driven Operator -Uses KPIs, financials, and trends to guide decision-making and coaching
• Relationship Builder - Skilled at influencing without authority and navigating complex stakeholder dynamics
• Problem Solver - Able to assess operational challenges and translate them into clear action plans
• Proactive Communicator - Keeps stakeholders aligned, informed, and focused on priorities
• Structured & Organized - Manages multiple studios, timelines, and initiatives with consistency and clarity
• Startup-Oriented - Comfortable creating structure, refining processes, and evolving alongside a growing brand
• Consumer Understanding - Has an understanding of the luxury brand experience and a high level of service standards
• Follows Up and Follows Through - Able to deliver a high-touch level of support by staying engaged and ensuring action items are moved from discussion to execution

Requirements

• Bachelor’s degree in Business, Operations, Finance, Hospitality, or a related field (or equivalent professional experience)
• 5-7+ years of experience in franchise or studio operations, multi-unit leadership, or business consulting (Boutique fitness, wellness, hospitality, or retail strongly preferred)
• 3-5 years of experience reviewing P&Ls and developing performance improvement plans
• Proven ability to positively impact revenue growth, utilization, conversion, and overall P&L performance
• Strong knowledge of hiring, training, performance management, and team development best practices
• Excellent written and verbal communication skills
• 2 years of experience working deep in systems such as Mindbody, AXLE, and BI/reporting tools
• Ability to travel regularly to support franchise partners in the field
• A passion for boutique fitness, well-being, and community impact

Travel & On-Site Requirements

• This is a hybrid role with regular on-site presence at the HQ office in Dallas, TX (opening mid-year) and regular travel to Miami, FL for internal meetings, collaboration, training, and conferences.
• The role also requires up to 50% travel to franchise locations for performance reviews, onsite support, and field engagement.