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Swissport

Global airport ground handling and cargo

Supervisor de Tráfico

Customer Experience & SupportUpdated on Nov 10
Full-timeTijuana, Baja California, MexicoNo salary listedIn-person

About the Job

Requirements

  • A bachelor's-level degree in Tourism or a related career is required.
  • At least one year of experience as a passenger service agent or in customer service is required.
  • Intermediate-to-advanced English proficiency is required.
  • Availability to work different schedules is required.
  • Strong communication skills, ability to work under pressure, and a service-oriented attitude are required.

Responsibilities

  • Review flight planning and scheduling daily.
  • Assign duties to traffic agents.
  • Brief personnel.
  • Verify that personnel prepare their paperwork and equipment.
  • Verify that counters open at the time requested by the client.
  • Coordinate with the airline or tour operator representative regarding passenger check-in and boarding procedures.
  • Maintain direct or radio communication with personnel during critical stages, including check-in, boarding, disembarkation, and flight closure.
  • Provide feedback on personnel performance.
  • Deliver a general report of personnel incidents to the passenger services coordinator.
  • Assist with preparing work schedules.
  • Ensure airline procedures and general security procedures are observed and applied.

About the Company

Swissport

Global airport ground handling and cargo

Swissport is the world’s largest provider of airport ground services and a major player in air cargo handling. It delivers the behind-the-scenes work that keeps flights moving, including baggage handling, de-icing, passenger services support, ramp operations, aircraft servicing, and cargo logistics, at hundreds of airports across 44 countries. Its products and services work by offering an integrated suite of ground handling solutions that airport operators and airlines outsource to ensure timely, safe, and efficient turnaround of aircraft and cargo. Swissport differentiates itself through scale, an extensive global network, and a history of mergers and acquisitions that have built a broad, standardized service offering and deep operational expertise across markets. The company’s goal is to be the leading, globally connected provider of ground handling and cargo services, helping airlines run smooth operations and minimize turnaround times even under challenging conditions.

Company size
10,001+
Company stage
Acquired
Total funding
Not listed
Headquarters
Zurich, Switzerland
Founded
1997

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