Lead Strategy and Operations

Get to Know our Team:

The Regional Management Office sits within Agoda’s Global Supply department and partners closely with regional leadership to define strategic priorities, drive execution and manage business rhythm across the region. We also work hand-in-hand with the Business Development teams on the ground to identify and unlock accommodation supply growth opportunities.

The Opportunity:

As a Lead in the Strategy and Operations Team, you will be instrumental in helping the Regional VP, Country Directors, and your Strategy and Operations Manager to structure, drive, and land the region’s most important strategic initiatives. You will run initiatives end-to-end — from framing the problem through planning, governance, execution, and post-launch review — while providing analytical support and strategic advice to Director level to solve complex problems and identify new opportunities.

You bring strong strategic thinking, program/project management (PMO) discipline, analytical acumen coupled with the ability to dive into the details, and a high level of operational savvy. You are an expert at interpreting and actioning strategic business goals, including project prioritization, planning, and setting relevant KPIs. You have a history of owning projects and are relentless in driving these through to completion.

The role is based in Kuala Lumpur and reports to the Strategy and Operations Manager.

In this Role, you’ll get to:

• Work closely with regional leadership to define strategic priorities for the markets
• Lead strategic projects end-to-end — from framing and planning through governance, execution, and review
• Prioritize and plan projects, then set and drive KPIs to completion
• Own operational execution and process streamlining
• Build business cases and secure buy-in from senior stakeholders
• Analyze data in Excel and automate dashboards and reports for the team
• Prepare and present executive-ready decks and insights to leadership
• Build tools that improve team productivity and efficiency
• Support local teams on commercial development and program/operations improvement
• Represent the region as an ambassador to other internal teams

What you’ll Need to Succeed:

• 5+ years in program/project management (PMO), operations, or strategy, leading complex programs end-to-end
• Strong project-structuring skills — turn ambiguous problems into clear plans, workstreams, and milestones
• Strong analytical and problem-solving skills, comfortable working with data
• Advanced Excel and PowerPoint skills
• Working knowledge of SQL and a data visualization tool (Tableau, Superset, or Metabase)
• Comfortable utilizing AI to improve work efficiency, quality and output
• Some business development or commercial experience
• Strong communication skills, with ability to influence cross-functional stakeholders without formal authority
• Bachelor’s degree or equivalent experience
• Experience in Internet, consulting, technology, or travel industry is a plus

You’ll thrive in this role if you:

• Own your scope like an owner and drive projects relentlessly to completion
• Are proactive and responsible — take initiative and always close the loop
• Stay comfortable with ambiguity and energized by change, bringing creative and innovative solutions
• Are data-driven and open to experimenting with new approaches
• Are a strong team player and collaborator with a professional “get it done” attitude