Tesla

Makes electric cars, robotaxis and grid batteries

Robotaxi Operations Advisor

Business OperationsPosted on Nov 13

Full-timeFort Worth, TX, USANo salary listedIn-person

About the Job

Requirements

An analytical mindset and the ability to ask structured questions and quantify the impact of improvement opportunities.
A solid understanding of Department of Motor Vehicles processes, regulatory compliance, and operational workflows, including familiarity with environmental, health, and safety standards and logistics tools.
The ability to influence and build relationships without authority, from front-line agents to executive leadership.
The ability and willingness to learn, work with people across the organization, and support the team in a fast-paced, changing environment.
Customer service, educational, and written and oral communication skills, and comfort navigating multiple internal systems, Microsoft Office, and web-based applications.
A basic command of the English language.
A valid driver's license.

Responsibilities

Deliver customer support by phone, email, and chat, help customers recover lost items, and document interactions in Tesla's customer relationship management and Vehicle Support systems.
Develop and launch processes, tools, and resources to improve customer experience and brand loyalty and optimize fleet uptime.
Troubleshoot concerns and use a first-principles approach to identify solutions.
Analyze data to identify opportunities to reduce waste in processes, improve vehicle uptime, and improve customer experience.
Manage compliance and coordinate with the Department of Motor Vehicles to keep vehicle registrations, plates, and paperwork current and accurate.
Work with internal and external cross-functional teams to align strategies and goals, including routing work to appropriate support channels.
Perform additional responsibilities as assigned to meet current and future business needs.

Category	Vehicle Service
Location	Fort Worth, Texas
Requisition ID	289877
Type	Full-time

Job Description

<p>The Robotaxi Operations Advisor oversees compliance, regulatory interactions, and logistical processes to ensure Tesla's operational fleet runs smoothly and adheres to all requirements. This role supports vehicle activation, daily operations, and team collaboration, helping to prevent delays and optimize resource allocation in a fast-paced environment. The right person is hungry to dive into critical challenges, breaking down silos, and partnering closely with cross-functional teams across Tesla to drive the business forward and optimize for vehicle uptime.  </p>

Job Responsibilities

Deliver outstanding support via phone, email, and chat, helping customers reunite with lost items and document interactions within Tesla’s CRM and Vehicle Support systems
Develop and launch new processes, tools, and resources that improve customer experience, build brand loyalty, and optimize fleet uptime
Conduct troubleshooting to quickly assess concerns and employ a first-principles approach to find creative solutions
Dive into data to uncover opportunities to reduce waste in processes, vehicle uptime, and improve customer experience
Manage compliance and coordinate with the Department of Motor Vehicles (DMV) to keep vehicle registrations, plates, and paperwork current and accurate
Work closely with cross-functional internal and external teams to align strategies and goals that includes routing work to the appropriate channels for support
Perform additional responsibilities as assigned to meet current and future business needs

Job Requirements

Analytical mindset and courage to question the status quo – ability to ask structured questions and quantify impact if you recognize an opportunity to improve
Solid understanding of DMV processes, regulatory compliance, and operational workflows including familiarity with EHS standards & logistics tools
Ability to influence and build relationships without authority, from front-line agents to executive leadership
Hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team in a fast paced ever changing environment
Exceptional customer service, educational, and communication skills (both written and oral) & comfortable navigating multiple internal systems, MS Office, and web-based applications 
Basic command of the English language
Valid driver's license required

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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