Health Home Care Manager

STATUS: Full Time

LOCATION: Rochester Mental Health Center - Alexander Park

DEPARTMENT: Case Management

SCHEDULE: Monday-Friday, Day Shift

SUMMARY

To provide supportive Health Home care management, utilizing the process of care coordination, for persons who are identified as high users of services and as having problems accessing medical, mental health, social, psychosocial, educational, financial and other necessary services that have been identified in a written plan of care. Provide 24/7 oversight as needed.

Key Responsibilities:
• Responsible for the overall creation, management and coordination across all continuums, of the enrollee’s care plan which will include medical/behavioral and social service needs and goals.
• All necessary documentation must be completed within established timeframes.
• Effectively perform and document progressive community outreach with assigned cases and move to enrolled status as appropriate.
• Caseload will include clients with a mid-acuity rating and voluntary assisted outpatient treatment (AOT) clients. Completes weekly reports in accordance with AOT guidelines.
• Performs other duties as assigned

Minimum Qualifications:
• If hired on or after November 1, 2018, Bachelor’s Degree required
• Two years of experience preferred
• QHP preferred
• Strong analytical, computer, and communication skills

Required Licensure/Certification Skills:
• Valid NYS driver license as referenced in RRHS Fleet Program

EDUCATION:

LICENSES / CERTIFICATIONS: 

NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV), QHP - Qualified Health Professional - NYS Office of Alcoholism and Substance Abuse Services (OASAS)

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$20.60 - $28.00Rochester14607

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.