Gym Assistant General Manager
$60k - $65k/yr+ Bonus
Senior
Miami, FL, USA
In PersonOnsite role; must be able to work weekends and holidays.
Business & Strategy
About the job
Requirements
- Gym/Fitness Club Operations Experience – Prior experience in gym or fitness club operations within a high‑volume, multi‑department environment.
- Member & Customer Service Excellence – Expertise in delivering outstanding member and customer experiences, calmly resolving issues, de‑escalating concerns, and creating a welcoming, service‑focused environment.
- Health & Safety Knowledge – Strong understanding of health and safety practices, ensuring a safe environment for members and staff through adherence to club policies and legal regulations.
- Clear Communication – Strong verbal and written communication skills to effectively engage with members, vendors, staff, and senior leadership.
- Organizational Skills – Strong planning and coordination skills to keep operations, teams, and resources aligned and running efficiently.
- Time Management & Prioritization – Ability to manage competing priorities, multitask efficiently, and ensure smooth day‑to‑day operations in a fast‑paced environment.
- Problem Solving & Conflict Resolution – Skilled at identifying operational, member, or team challenges and implementing effective, solutions‑oriented resolutions.
- Scheduling & Labor Management – Experience planning schedules, managing labor efficiency, ensuring proper shift coverage, and adhering to staffing standards.
- Facility & Equipment Management – Basic facility and equipment troubleshooting skills with the ability to coordinate timely repairs.
- Vendor & Account Management – Experience managing vendors, service tickets, quotes, SLAs, billing workflows, and member account issue resolution.
- Systems & Technology – Proficient using operating systems such as POS, CRM, billing/collections tools, logs, and reporting platforms. Experience using ABC IGNITE preferred.
- Data and Reporting – Ability to interpret reports and use KPIs (e.g., audit scores, work order aging) to drive action and improvement.
- Flexible Availability – Available to work early mornings, weekends, holidays, and peak gym hours as needed.
- Physical Requirements – Ability to stand, walk, and remain active for extended periods, and to lift up to 50 lbs as needed, with or without reasonable accommodation.
Responsibilities
- Represent Gymshark’s culture and values, leading by example to deliver an inclusive, community driven, high energy gym experience.
- Lead daily gym operations, ensuring the club is clean, safe, fully operational, and service ready on every shift.
- Protect and elevate the member experience by quickly identifying and resolving equipment, facility, cleanliness, and service issues, ensuring timely escalation and follow through.
- Drive operational excellence and consistency through walkthroughs, checklists, documentation, and timely action closeout to maintain standards and reduce preventable costs.
- Ensure compliance with cleanliness, safety, and security standards, in accordance with club policies and inspection and audit requirements.
- Support revenue protection and financial accuracy by ensuring billing and collections processes are executed correctly and escalations are handled promptly and appropriately.
- Hire, lead, and develop a diverse high performing team, providing real time coaching and actionable feedback to build capability and exceed KPIs.
- Drive performance through people and operational leadership, using KPIs, labor planning, and informed decision making to support member satisfaction, long term loyalty, and business results.
- Deputize for the Gym General Manager when required, holding keyholder responsibilities and overseeing operations, people leadership, and decision making in their absence.
Desired Qualifications
- Bilingual candidates encouraged to apply; Spanish proficiency is highly valued.
- CPR Certified.
About the company
Gymshark designs and sells fitness apparel and accessories through its own online store and mobile app, focusing on a direct-to-consumer model that controls branding and earns higher margins. Its products are gymwear and athleisure created for a fitness-minded community, with manufacturing and design driven by the founder’s hands-on approach and evolving from a garage start-up to a global brand. The company differentiates itself through a strong, community-driven brand built largely via social media and influencer partnerships, enabling rapid feedback and product iteration while keeping costs and distribution centralized online (with a small number of physical stores). Gymshark’s goal is to expand its global presence and scale its profitable, digitally native business by growing its community, extending product lines, and entering new markets.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$264M
Headquarters
Solihull, United Kingdom
Founded
2012
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Simplify's Take
What believers are saying
- Gymshark posted 13 straight years of sales growth, reaching £646 million in FY25.
- Matt Rogers said August 2026 supply-chain changes cut logistics and distribution costs by millions.
- Dick’s Sporting Goods and New York retail expand US reach beyond pure DTC dependence.
What critics are saying
- Lupea v. Gymshark USA filed June 16, 2026, attacks influencer disclosure and brand trust.
- FY25 revenue hit £646 million, but pre-tax profit dropped to £6.9 million.
- April 2025 restructuring put 296 jobs at risk, signaling fragile margins and cost pressure.
What makes Gymshark unique
- Gymshark built a creator-led community brand before influencer marketing became standard.
- Ben Francis still anchors the brand, preserving founder energy and fast product intuition.
- Its omnichannel stack now spans Regent Street, New York, Miami gym plans, and Dick’s.
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Benefits
- Health Insurance
- Flexible Work Hours
- Paid Vacation
- 401(k) Company Match
- 401(k) Retirement Plan
- Performance Bonus
- Enhanced Family Leave package
- Life Assurance
- Gym Membership
- Employee Discounts
- Financial, Physical and Mental Wellbeing Support
- Contributory Employer pension scheme