Community Support Forecasting and Demand Planning Analyst
About the job
- At least 10 years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
- A bachelor's degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.
- A strong foundation in probability, statistics, and optimization.
- Hands-on experience building and validating forecasting models, including time series analysis, exponential smoothing, ARIMA, regression, and hypothesis testing, and capacity models, including Erlang, queueing theory, service-level modeling, and utilization modeling.
- Strong understanding of contact center metrics, including average handle time, average speed of answer, service level, shrinkage, and occupancy.
- Advanced analytical skills and strong proficiency in Excel, Google Sheets, SQL, Python, and data visualization tools such as Tableau.
- Strong business acumen and ability to balance cost efficiency with customer experience outcomes.
- Excellent communication, executive presentation, and stakeholder influence skills, including the ability to explain complex analytical concepts to non-technical audiences.
- Ability to operate in fast-paced, ambiguous, and highly dynamic environments.
- Own short-term, mid-term, and long-term demand forecasting across Global Operations teams and channels, including phone, messaging, email, and back-office operations.
- Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques, including exponential smoothing, ARIMA, and regression-based models.
- Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
- Quantify forecast uncertainty using confidence intervals, error distributions, and bias analysis.
- Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.
- Continuously assess model performance using statistical accuracy metrics such as MAPE, RMSE, MAE, and bias.
- Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.
- Research, prototype, and implement forecasting and optimization techniques as business needs evolve.
- Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.
- Partner with Analytics and Data Engineering to design and build scalable planning data pipelines and dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.
- Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.
- Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in executive-ready formats; advise senior leadership and participate in demand and capacity planning discussions in cross-functional forums.
- Align cross-functional stakeholders across Delivery, Product, Finance, HR, and other groups to embed planning outputs into execution and operational decision-making.
- Identify and implement process improvements, automation, and best practices in demand and capacity planning to optimize cost while maintaining or improving customer experience and service-level outcomes.
- Experience supporting large-scale, multi-site, or global contact center environments.
- Experience with workforce management tools such as NICE, Verint, or Aspect, or planning platforms such as Anaplan.
About the company
Airbnb operates an online marketplace that connects travelers with lodging and experiences hosted by local people. Hosts list properties—from single rooms to entire homes—and guests can book stays or curated experiences through the platform. The service works on a commission model: Airbnb earns a percentage of each booking made on its site. The platform supports a global network of hosts and guests, aiming to make travel more local and authentic. It differentiates itself by offering millions of hosts and experiences worldwide, creating a broad one-stop marketplace where travelers can find unique stays and activities in nearly every country. The goal is to enable people to monetize their spaces and passions while giving travelers access to diverse, authentic travel options.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2007
Get referred to Airbnb
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q2 2026 revenue grew 17%, and full-year guidance rose after AI-driven gains.
- Hotel nights are growing three times faster than homes, expanding Airbnb’s addressable market.
- September 2026 Housing Accelerator and Farm to Stay partnerships strengthen policy ties and supply growth.
What critics are saying
- Chicago sued Airbnb on June 23, 2026 over illegal rentals and compliance failures.
- The DOJ amended its housing discrimination case on March 13, 2026, extending legal exposure.
- If city regulators tighten short-term-rental rules, Airbnb’s core lodging supply shrinks fast.
What makes Airbnb unique
- Airbnb combines homes, hotels, Services, and Experiences into one travel marketplace in 2026.
- Brian Chesky’s AI-native operating model shipped 600 features this year, cutting meetings in half.
- Its host supply, global brand, and direct guest relationships create high switching costs.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Comprehensive health plans
Paid volunteer time
Healthy food and snacks
Generous parental and family leave
Learning and development
Annual travel and experiences credit
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 2%2 year growth
↑ 3%Airbnb launches $250 million housing accelerator, partners with Florida Housing Coalition. UPDATED 8:39 AM ET Sep. 28, 2026 PUBLISHED 7:25 AM ET Sep. 28, 2026 TAMPA, Fla. - Airbnb is committing an initial $250 million to help move stalled housing developments forward nationwide, while partnering with the Florida Housing Coalition to support affordable housing initiatives and policy reforms across the state. The company's new Housing Accelerator aims to unlock more than $5 billion in housing development over the next decade by addressing financing gaps and regulatory barriers that can delay construction. In West Tampa, the Rome Yards redevelopment offers a glimpse of the type of mixed-income housing Florida leaders say is needed to address the state's housing shortage. The project is transforming a former 18-acre city maintenance yard along the Hillsborough River into a mixed-income community. Its first phase, Gallery at Rome Yards, will include 234 affordable and workforce housing units. The full master plan calls for approximately 954 homes, with nearly three-quarters designated as affordable or workforce housing. "This really represents what the future of affordable housing is, both for our state, region. We need more projects like this happening," said Ashon Nesbitt, CEO of the Florida Housing Coalition. Nesbitt said developments of this size face numerous challenges, including securing financing, navigating zoning requirements and obtaining necessary approvals. "Development is complicated, especially at this scale," he said. Closing the financing gap. Airbnb's Housing Accelerator is designed to help approved housing developments that are nearly fully financed but still lack the final capital needed to begin construction. The company calls its approach "last-dollar" financing, targeting projects that might otherwise remain stalled despite having secured most of their funding. "What we're saying with this investment is we're not going to be bystanders," said Airbnb spokesperson Kevin Munoz. "We're going to actually be a part of the housing solution alongside those that are really fighting for long, long term reform." Florida partnership targets housing barriers. Alongside its nationwide financing commitment, Airbnb is making a separate donation to the Florida Housing Coalition to support its policy research, advocacy, training and technical assistance. Nesbitt said the partnership will help the coalition address obstacles that prevent affordable housing projects from moving forward. "A big part of that is our land use and our regulatory environment really setting the stage for more production of housing," he said. The coalition helped advance Florida's "Yes in God's Backyard" legislation, which allows qualifying religious institutions to develop affordable housing on their property. The organization is now working to put the law into practice through workshops, technical assistance and resources for faith-based organizations interested in developing housing. Airbnb also plans to support efforts such as the proposed Florida Starter Homes Act, aimed at reducing certain zoning restrictions and making it easier to build smaller, more affordable homes. "We know that this is a time when costs continue to rise, and housing continues to be out of reach for a lot of everyday Floridians and everyday Americans across the country," Munoz said. The Florida Housing Coalition says Airbnb's support will allow it to expand its work with local governments, housing developers and community organizations to translate housing legislation into new homes. Developers interested in the nationwide financing initiative can submit proposals through Airbnb's Housing Accelerator website.
New York cider campaign pairs rural travel guide with Airbnb. * September 26, 2026 6:34 AM * Staff Report New York has launched a statewide cider-tourism campaign that will connect travelers with orchards, cideries, restaurants and nearby lodging through a new partnership between the New York Cider Association and Airbnb. The "NY State of Cider" campaign includes an online guide covering five cider-producing regions, according to Gov. Kathy Hochul's announcement. The launch carries out an agritourism commitment in her 2026 State of the State address. The initiative is intended to bring visitors to rural businesses and farms, rather than promote cider as a stand-alone product. The guide will link accommodations with cideries, orchards, restaurants, liquor stores, attractions and outdoor activities that travelers can combine in a trip. Discover more Regional Information Hub Hochul said the partnership is meant to create opportunities for farms, small businesses, restaurants and tourism destinations. The announcement does not put a dollar amount on campaign funding or project the number of visitors it will attract. Digital guide connects lodging and local businesses. The New York landing page on Airbnb's website will feature five distinct cider regions across the state. The announcement describes the guide's types of destinations but does not list the five regions or individual businesses in its text. The broader campaign will include integrated marketing, digital storytelling, culinary partnerships, tourism promotion and public-engagement activities. Those elements are intended to make cider part of the state's agricultural heritage and visitor experience. Airbnb says 86% of travelers are interested in visiting rural communities and nearly two-thirds of its guests travel within about 480 kilometers of home. Those figures are attributed to the company; the state announcement does not provide a sample size, field dates or methodology for them. Michael Blaustein, Airbnb's policy lead for the Northeast Atlantic region, said the guide is intended to help visitors discover cider country and direct more of their spending to hosts and small businesses. Discover more Local News Aggregator Lakes & Rivers Finger Lakes Map New York Cider Association Executive Director Scott Ramsey described the campaign as a way to support agriculture, local businesses and agritourism. He said the industry connects orchards and growers with makers, restaurants and their surrounding communities. State highlights cider industry's agricultural role. New York has more active cideries than any other state and ranks second nationally in apple production, according to the governor's office. The announcement describes New York as the country's leading hard-cider producer and puts the industry's total annual economic impact above $1.8 billion. The state says orchards and cideries preserve productive farmland, support thousands of jobs and contribute to local economies. Those are the administration's descriptions of the industry, not measured results of the newly launched campaign. Agriculture Commissioner Richard Ball said visits to cideries can support growers and local food systems while helping maintain farm landscapes. State Liquor Authority Chair Lily Fan said the agency supports the effort to promote producers and local businesses. Empire State Development President and CEO Hope Knight said the campaign would encourage residents and visitors to explore the state's agricultural offerings. State Sen. Michelle Hinchey emphasized family-run orchards, cideries and restaurants as destinations the partnership could help visitors find. Discover more Sports News Updates Event Promotion Service Assemblywoman Donna Lupardo said she supported including the initiative in this year's state budget. A co-sponsor of the original Farm Cidery law, she linked the campaign to the industry's growth and its place in agritourism. The campaign begins with the digital-guide partnership and statewide promotional work. Its stated purpose is to help travelers build trips around existing cider businesses, with lodging, food and outdoor destinations nearby. FingerLakes1.com is the region's leading all-digital news publication. The company was founded in 1998 and has been keeping residents informed for more than two decades. Have a lead? Send it to [email protected].
Brian Chesky says AI helped him solve a problem many CEOs face: not knowing 'what the hell's going on in its companies' Sep 23, 2026, 9:02 PM PT Airbnb CEO Brian Chesky wants to let you in on a secret: many CEOs don't know what's happening inside their company. That could explain why many big-time CEOs, including Chesky, have gone all-in on AI. Speaking at the Skift Global Forum on Wednesday, Chesky said he's built an AI system that helps him run the company and reduce meeting time. "Most of us CEOs of big companies don't really know what the hell's going on in our companies, and so we have these things called meetings, which are just for us to figure out what's going on, and well-intentioned people underneath us kind of manage us," Chesky said during a virtual appearance at the conference. When asked whether he's personally shipping - releasing a finished product or update - Chesky said yes, but not for customers. "My whole job was, 'how can I not need meetings to know what's going on inside the company?'" he said. The Airbnb cofounder said he's used AI to develop a "brain" or "intelligence corpus" trained on 18,000 Keynote slides, 50,000 Google documents, and a ton of other company information. He also said he's built a bunch of dashboards that help him understand what's going on inside his own company. "This intelligence layer means I now have total information," he said, adding, "I've cut my meetings in half." Chesky's full-fledged embrace of AI aligns with his stated goal for Airbnb: to become an AI-native company. He said Wednesday at the Skift forum that the company is "pretty much" there and that everyone on the executive team has been "AI-pilled." Chesky said he personally set a goal to be as native with AI as he would be if he had grown up with the technology. "I never wanted to be this person that it passed me by," he said. He's not the only CEO embracing AI. A survey conducted by KPMG of 100 CEOs at large US companies earlier this year found that 77% said generative AI may have been overhyped, but its "disruptive potential" over the next five to 10 years is likely underhyped. Nearly 80% said they were allocating at least 5% of their 2026 capital budgets to AI. AI has already transformed Airbnb. Chesky said Wednesday that the tech has allowed Airbnb to ship over 600 features this year, almost twice as many as last year, and that nearly half of its customer service requests are now handled by AI. He also said Airbnb would be launching an AI agent next year - he's previously said agents that can book trips for you were coming - and that it will have a new interface that is "much richer than a chatbot."
Airbnb expands deal with OpenAI for GPT-6 Astra access. Airbnb, a US-based travel and accommodation platform, has expanded its agreement with OpenAI, the company said on September 23. The deal gives Airbnb's engineering and product teams broader access to models including GPT-6 Astra through OpenAI application programming interfaces and Amazon Bedrock. OpenAI said Airbnb already uses Codex and its models for software development and remote AI agents. Airbnb also uses OpenAI models in search, fraud prevention, guest and host support, and insurance claims. OpenAI described GPT-6 Astra as a new generation of intelligence and published a system card on deployment safety. Airbnb's use of OpenAI application programming interfaces and Bedrock also shows one route for enterprises to access OpenAI frontier models as a managed service on Amazon Web Services. Recent Airbnb developments. Stay updated on the go with our mobile app. Get latest insights with smoother, more personalized experience through TIA mobile app. How would you feel if you could no longer use Tech in Asia? Share, tag us, and land on our Wall of!
Airbnb offering SC farmers up to $10K through 'Farm to Stay' program to promote farmer-led tourism. Posted: Sep 23, 2026 / 04:11 PM EDT Updated: Sep 23, 2026 / 04:11 PM EDT SOUTH CAROLINA (WCBD) - Airbnb and American Farmland Trust are partnering to launch the "Farm to Stay" Grant Program, offering farmers and ranchers up to $10,000 to join the growing agritourism industry. While the median small farm household in the United States is losing around $2,800 from farming activity in 2024, new data shows that farmers and ranchers who host on Airbnb earned roughly $8,000 last year. Google Trends also show US search interest for "farm stay" nearly quadrupled between 2016 and early 2026, according to Airbnb. To help make this opportunity even more accessible, Airbnb and American Farmland Trust announced the "Farm to Stay" Grant Program, which will offer farmers and ranchers up to $10,000 per grant to start or expand an agritourism stay or experience. "Through the Farm to Stay Grant, we'll give agricultural communities a critical foothold in a growing sector that can help bring stability and predictability to an industry facing serious headwinds," said Ashley Brucker, American Farmland Trust Senior Manager of Grantmaking, Brighter Future Fund. "With interest in farm stays increasing, our partnership with Airbnb could not happen at a better time. For over four decades, our mission has been to protect America's farmland and help sustain the livelihoods of our farmers and ranchers. The opportunity to develop new revenue streams, in this instance through stays and experiences, has become essential to that work." The grant program will help farmers renovate or prepare their properties to host overnight guests, or to launch agritourism experiences, Airbnb says. "A Farm to Stay Grant can be what helps keep a family on their land through a bad season. Sharing a room in the farmhouse can offset increased costs and bring tourism dollars to communities that visitors have traditionally overlooked," said Jordi Torres Mallol, Airbnb Regional Director for the Americas. "The demand is only growing, and we`re proud to work with American Farmland Trust and local community partners to help farmers and ranchers meet it." In addition, Airbnb and American Farmland Trust will host a set of webinars to help farmers get started on the platform from setting up a listing or experience to welcoming their first guests. Grants will range up to $10,000, with the program designed to support farmers across every part of the US, according to Airbnb. "Small farms have to find creative ways to remain viable, and welcoming guests has allowed us to diversify the farm while continuing to produce local food and keep the property in active agriculture. It's become another part of how we keep a working farm thriving while sharing a little bit of this life with people who otherwise might never have the opportunity to experience it," Jeremy Foust, Airbnb host from Eatonville, Washington said. Airbnb is also running two free online workshops for anyone curious about agritourism. Each session will cover how Airbnb works, hosting best practices specific to rural and farm stays, and what it takes to get a stay or an experience live. "For years, hosting has let us introduce guests from across the country and around the world to our historic corner of Detroit. Now we want to add something to it an urban farm right here in the heart of the city. A 'Farm to Stay' grant would make that real, and as a veteran, that means a lot to me," Evan Fay, Airbnb Host from Detroit, Michigan said.