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Intradiem

SaaS platform automating call center operations

Application Deployment Engineer

DevOps EngineeringConfirmed live in the last 24 hours
Full-timeRemote in USANo salary listedRemote

About the Job

Requirements

  • A bachelor's degree in Computer Science, Software Engineering, or a related field.
  • At least 5 years of experience in application deployment, release management, or related roles.
  • Strong knowledge of application deployment methodologies, tools, and best practices.
  • Extensive experience with scripting and deployment automation in a continuous integration environment.
  • Working knowledge of Terraform, including writing and maintaining modules, managing state, and integrating Terraform runs into CI/CD pipelines.
  • In-depth understanding of continuous integration practices and cross-platform integration challenges.
  • Proficiency in system-level and integration-level testing, with a strong background in quality assurance.
  • Experience specifying and implementing testing and production environment infrastructure.
  • Demonstrated deployment experience in hosted environments.
  • Strong Windows and Linux skills, with a deep understanding of Linux servers and the ability to navigate and troubleshoot effectively.
  • RHCSA and RHCE certifications.
  • Ability and desire to quickly learn new technologies and apply new skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong attention to detail and a commitment to delivering high-quality work.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
  • Candidates must have the legal right to work in the country where the role is based at the time of application; identity and employment eligibility will be verified during onboarding.

Responsibilities

  • Collaborate with cross-functional teams to define, plan, and execute application deployment strategies and activities.
  • Deploy, configure, and manage applications across development, testing, staging, and production environments.
  • Develop and maintain deployment scripts and automation tools to streamline and enhance the efficiency and reliability of deployments.
  • Design, build, and maintain infrastructure as code using Terraform, including reusable modules and remote state management, to provision consistent and repeatable environments.
  • Monitor and troubleshoot deployment issues, working closely with development and operations teams to identify and resolve complex problems.
  • Implement and optimize continuous integration and delivery pipelines to enable seamless and automated application deployments.
  • Conduct comprehensive testing and verification of deployments to ensure accuracy, functionality, and performance.
  • Ensure compliance with deployment and release management policies, procedures, and best practices.
  • Document deployment processes, configurations, and troubleshooting guides for reference and knowledge sharing.
  • Stay updated with industry trends and emerging technologies related to application deployment, DevOps practices, and infrastructure automation.
  • Drive an engineering mindset by designing, implementing, and improving processes and technologies for application deployment.
  • Provide technical leadership and mentorship to junior team members, sharing knowledge and promoting best practices.

About the Company

Intradiem

SaaS platform automating call center operations

Intradiem provides a SaaS platform that automates routine tasks in call centers and customer service teams to boost productivity and cut costs. It processes large volumes of data in real time and takes immediate actions based on predefined rules, integrating with existing call center and workforce management software via AI-powered automation. The system is designed for quick deployment, aiming to go live within about 12 weeks, and it operates across remote and in-person teams. Compared to competitors, Intradiem emphasizes real-time autonomous decision-making and seamless integration with existing tools, enabling agents to focus on more complex tasks while delivering guaranteed cost savings. The company's goal is to deliver measurable improvements in efficiency, employee engagement, and customer experience by reducing operating expenses and optimizing workforce management.

Company size
201-500
Company stage
Debt Financing
Total funding
$65.2M
Headquarters
Marietta, GA
Founded
1995

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