Global Process Owner Master Data Management
Swissport
Global Process Owner Master Data Management
Swissport
Global airport ground handling and cargo
Global Process Owner Master Data Management (MDM)
Sofia, Bulgaria Remote
About Swissport
We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.
"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.
“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.
"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.
These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
Job Summary
Lead and deliver all sales & commercial activities in the sub region in close partnership with the country commercial teams to achieve revenue, sales, and profit targets in line with financial objectives while ensuring full compliance with Swissport’s governance, policies and procedures.
Job Summary
The Global Process Owner Master Data Management (MDM) is responsible for the transformation, governance and enhancement of master data processes across the organization. In scope of MDM are the finance and enterprise master data objects underpinning the end-to-end processes: Chart of Accounts and general ledger accounts, cost centers, profit centers, internal orders and projects, fixed asset master data, business partners (customers and vendors), banks and payment data, as well as the organizational structures (company codes, plants, segments) they depend on.
This role plays a critical leadership position in the SAP S/4HANA public cloud implementation program, driving the design, build and global roll-out of a standardized master data model and governance framework. The position leads the MDM workstream through the template build phase and subsequent multi-country implementations, ensuring strict adherence to SAP Best Practices and Fit-to-Standard principles, and owns data readiness (cleansing, mapping, migration and validation) for every go-live.
The position must collaborate with functional departments on global, cluster and country level while influencing decisions where required. The Global Process Owner is responsible for designing and implementing standardized best-in-class master data creation, change and retirement processes, defending the global data model against local deviations, and ensuring all internal and external regulations (audit, tax, data protection) are met. Additionally, the role drives the establishment and continuous improvement of MDM Shared Services operations, delivering excellent data quality to the business in line with agreed operating targets.
Job Responsibilities:
Qualifications and Competencies:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Swissport is the world’s largest provider of airport ground services and a major player in air cargo handling. It delivers the behind-the-scenes work that keeps flights moving, including baggage handling, de-icing, passenger services support, ramp operations, aircraft servicing, and cargo logistics, at hundreds of airports across 44 countries. Its products and services work by offering an integrated suite of ground handling solutions that airport operators and airlines outsource to ensure timely, safe, and efficient turnaround of aircraft and cargo. Swissport differentiates itself through scale, an extensive global network, and a history of mergers and acquisitions that have built a broad, standardized service offering and deep operational expertise across markets. The company’s goal is to be the leading, globally connected provider of ground handling and cargo services, helping airlines run smooth operations and minimize turnaround times even under challenging conditions.
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