Field Implementation Trainer

Company Overview:

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions people love to use.  If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

At myKaarma, exceptional customer interactions are the cornerstone of our success. Our platform is meticulously engineered to communicate with customers at every aspect of the service, repair, and maintenance journey, ensuring positive and memorable experiences.

Role Description: 

As a Field Implementation Trainer, your primary responsibility is to empower Fixed Operations personnel across our dealer network to fully utilize our SLT product suite, enhancing both revenue and operational efficiencies. This hands-on role involves working closely with end-user customers — including technicians, advisors, and parts consultants — with a focused emphasis on myKaarma’s ServiceCart digital MPI platform.

This position requires full-time travel, with trainers expected to be on-site Monday through Friday, four weeks per month. Applicants should live within a reasonable driving distance from a major airport to support nationwide travel.

In this collaborative, team-oriented environment, you will play a crucial role in facilitating successful software adoption at each dealership by adhering to a standardized training process, conducting small group training at the end user's workspace, and one-on-one training when necessary. You will guide users through process adjustments, troubleshoot issues, and provide personalized training to ensure each site is prepared for long-term success.

As myKaarma continues to introduce AI-enabled enhancements across the SLT product suite, you will help dealership teams understand how these tools improve workflow efficiency, customer engagement, and data-driven decision-making. You will reinforce that AI-supported insights are designed to assist — not replace — professional judgment, ensuring responsible and effective adoption at every site.

Key Responsibilities:

• Deliver comprehensive training to dealership personnel on the full range of myKaarma products, including AI-enabled capabilities within the SLT suite. The instruction must cover product functionality, any limitations, and best practices to ensure effective implementation and usage.
• Assess each project and coordinate with the Lead Field Implementation Trainer.
• Prepare for each installation by reviewing Salesforce notes, deployment handoff notes, and product specialist handoff notes to anticipate and address potential challenges.
• Contribute to achieving goals set by team leads and dealer management, supporting the overall success of each implementation.
• Provide hands-on, detailed training to dealership personnel, primarily focusing on, but not limited to, ServiceCart through a standardized training process. 
• Collaborate closely with your Lead Field Implementation Trainer, ServiceCart Implementation Consultant, Scheduler Implementation Consultant, on-site teammates, and the dealership by listening to and understanding the dealership's needs.  
• Well-organized and concise documentation of dealership training notes, including a written summary following the training and any further outreach to the dealership 
• Efficiently work with Deployment, Support, Product Managers, and other internal teams to address customer needs swiftly and efficiently.
• Communicate clearly and proactively through voice and written channels, sharing feedback to refine and enhance the training process.
• Stay informed on product updates and evolving dealership practices to maintain expert-level knowledge.

Required Skills and Qualifications:

• Preferred: 2+ years of experience in automotive dealership fixed operations (e.g., Service Advisor, Technician, Parts Counterperson, Service Manager, or equivalent).
• Preferred: 2+ years of experience in automotive software consulting, installation, or training.
• Essential: 2+ years operating in environments where AI augments workflows while maintaining compliance, transparency, and customer trust.
• Essential: Strong written and verbal communication skills.
• Essential: Highly organized and proactive, with a strong sense of urgency.
• Essential: Quickly learning and adapting to new technologies, staying current with product innovations and industry trends.
• Essential: Willingness and ability to commit to a full-time travel schedule (Monday-Friday, 4 weeks per month).

Requirements:

• Valid Drivers License 
• Valid Real ID for travel
• Valid passport is preferred but not required
• Credit or Debit card with the ability to rent vehicles, purchase hotel accommodations, meals, and miscellaneous expenses when necessary.
• Proximity to a major US airport

We know great candidates don't always match every requirement. If this role excites you and your experience aligns with many of the qualifications, we'd encourage you to apply. Skills can be learned—we also value curiosity, ownership, and a willingness to grow.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.

The salary range for this role starts at $75,000/year, depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. 

myKaarma participates in the E-Verify Program.
myKaarma considers candidates requiring work authorization on a case-by-case basis. Sponsorship may be available for exceptional candidates depending on role requirements and business need