Care Coordinator RN

Job Title: Care Coordinator RN (Per Diem) - Massena, NY
Department: Behavioral Health
Location: Floating among Behavioral Health locations in Massena, Potsdam and Gouverneur, NY
Hours Per Week: 0
Schedule: Monday-Saturday 8am-4:30pm, 9am-5pm, or 8am-6pm

SUMMARY:

  The Care Coordinator works in collaboration and continuous partnership with chronically ill or “high-risk” patients and their family/caregiver(s), clinic/hospital/specialty providers and staff, and community resources in a team approach. Facilitates “shared goal model” within and across settings to achieve coordinated high-quality care that is patient and family centered that address. Acts as a liaison between patients and the healthcare system. Ensures that patients receive the care they need and that they understand their medical condition, medications, and other instructions. Coordination of patient-care services to help reduce costs by reducing duplication of services.

RESPONSIBILITIES:

• Care Coordination – Identify patients’ needs, create and adjust individualized evidence-based care plans, educate patients, address barriers to outcomes, and coordinate with community and regional health services.
• Patient Education & Support – Provide tailored education on self-management, diet, medications, and tests; support high-risk patients; and lead patient support groups or shared medical appointments.
• Care Delivery – Ensure safe and effective nursing care, triage patient calls, facilitate team huddles, and collaborate with community resources to extend patient care.
• Quality & Compliance – Collect and report patient data, participate in team/educational conferences, and engage in performance and continuous quality improvement initiatives.

REQUIRED QUALIFICATIONS: 

• AAS in Nursing
• Valid NYS RN License

PREFERRED QUALIFICATIONS

• BS in Nursing
• 3-5 years’ experience in clinical or community resource settings; Care coordination and/or case management experience is desirable
• Experience in working in partnership with the interdisciplinary healthcare team
• Excellent interpersonal skills (strong written and verbal communication skills)
• Experience utilizing an Electronic Medical Record
• Demonstrate ability to apply decisive, sound, objective clinical judgment for cases with varying complexity

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

Light - Clinical - Light clinical roles involve frequent standing and walking, with occasional lifting of light objects (≤20 lbs.) and routine reaching, grasping, and fine manipulation for tasks such as patient care, laboratory work, or specimen processing. Staff rely on strong visual and auditory acuity to accurately observe specimens, read instrumentation, monitor patients, respond to alarms, and communicate effectively with care teams. Cognitive demands include multitasking, prioritizing clinical and laboratory workflows, and coordinating with interdisciplinary teams. Emotional resilience is necessary due to frequent interruptions, shifting priorities, and the need for precise and compassionate interaction with patients and colleagues. Environmental exposures may include infectious materials, biological specimens, cleaning agents, sharps, chemical reagents, and wet surfaces. PPE use, TB testing, and schedule flexibility are commonly required.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$30.00 - $52.88Massena13662

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.