ServiceNow Developer - UI Builder

SPECIFIC DUTIES AND RESPONSIBILITIES

• Design and configure ServiceNow UI Builder pages, workspaces, portals, and dashboards to deliver responsive user experiences.
• Develop Configurable Workspaces, including CSM Workspace and FSM Workspace, to support the platform’s intended user journeys.
• Apply the Now Experience Framework architecture, component lifecycles, data-binding mechanisms, and native event handling to build maintainable interfaces.
• Integrate UI Builder experiences with ServiceNow backend capabilities, including Data Resources, Transform Utilities, and client-side and server-side evaluation, to support required application behavior.
• Build, deploy, and manage custom web components using the Now Experience CLI to extend ServiceNow interface capabilities.
• Use out-of-the-box component libraries to create rich layouts efficiently and consistently.
• Use JavaScript (ES6+), HTML5, and CSS/SASS, together with applicable React or Angular experience, to implement and refine front-end solutions.
• Optimize ServiceNow interfaces for modern, fluid, and responsive behavior across supported workspaces, portals, and dashboards.

Client-Side Configuration and Experience Management

• Configure page and component states using client state parameters, data resources, client scripts, event handlers, and declarative actions to enable effective user interactions. ​
• Implement appropriate data binding and event-handling patterns to ensure accurate information presentation and reliable interface behavior. ​

Data Connectivity and Platform Integration

• Connect user interfaces to ServiceNow tables, data resources, transform utilities, and platform services to support reliable business transactions and workflows. ​
• Integrate interfaces with REST-based services and approved platform integration

Performance, Accessibility, and Governance

• Optimize component configuration, client-side processing, and data retrieval to improve page load times and overall interface responsiveness.
• Apply accessibility and web standards to deliver inclusive user experiences across supported ServiceNow solutions. ​
• Follow ServiceNow development and governance practices to produce lean, maintainable, scalable, and upgrade-safe solutions. ​

COMPETENCIES

Core Competencies (Must-have Competencies)

• ServiceNow UI Builder Mastery: Ability to build and configure pages, workspaces, portals, and dashboards in UI Builder, including Configurable Workspaces such as CSM Workspace and FSM Workspace.
• Now Experience Framework: Strong understanding of framework architecture, component lifecycles, data binding, native event handling, and the interaction between UI Builder and ServiceNow backend resources.
• Interface Design and Optimization: Ability to design and optimize modern, fluid, responsive interfaces while making effective use of out-of-the-box component libraries.
• Custom Component Development: Ability to use the Now Experience CLI to build, deploy, and manage custom web components on the ServiceNow platform.
• Front-End Web Development: Proficiency in JavaScript (ES6+), HTML5, and CSS/SASS, supported by practical experience with modern front-end frameworks such as React or Angular.

Complementary Competencies (Good-to-have Competencies)

• Relevant UI Builder Credentials: Relevant ServiceNow micro-certifications or badges related to UI Builder and the Now Experience Framework.
• User-Centered Solution Design: Ability to interpret UX concepts and business process requirements and translate them into intuitive, consistent, and effective user experiences.
• Stakeholder Collaboration: Ability to work effectively with business process stakeholders, UX designers, platform developers, and technical teams to align solution design with expected business outcomes.
• Continuous Improvement and Platform Modernization: Ability to assess existing experiences and identify opportunities to improve their usability, performance, reusability, and alignment with modern ServiceNow development practices.

QUALIFICATIONS

Educational Qualification/s

• Bachelor's degree.
• ServiceNow Certified Application Developer (CAD) certification.
• ServiceNow Certified System Administrator (CSA) certification.
• Relevant micro-certifications or badges related to UI Builder and the Now Experience Framework are an asset.

Professional Qualification/s

• At least 4 years of hands-on experience working with ServiceNow UI Builder and Configurable Workspaces.
• Demonstrated experience building and configuring pages, workspaces, and portals within the Now Experience UI Builder framework.
• Advanced proficiency in JavaScript, with practical experience in HTML5, CSS/SASS, and React or Angular.
• Experience using the Now Experience CLI and ServiceNow out-of-the-box component libraries.
• Strong understanding of Now Experience Framework architecture, component lifecycles, data-binding mechanisms, client state management, and native event handling.
• Experience configuring data resources, transform utilities, client- and server-side evaluation, event handlers, and declarative actions.
• Experience consuming data securely through REST services and integrating user experiences with ServiceNow platform services and IntegrationHub.
• Experience using out-of-the-box component libraries to build rich, consistent, and efficient layouts.
• Demonstrated ability to optimize interface performance, apply accessibility standards, and develop upgrade-safe solutions in accordance with ServiceNow best practices.
• Experience collaborating with business process stakeholders, UX designers, and platform teams to translate requirements into effective user experiences.

Work Conditions

• Nine-hour shift consisting of eight work hours and one hour for lunch and breaks.
• Golden hours schedule: 4:00 a.m. to 1:00 p.m. Eastern Time. Corresponding local schedule and days of work are to be confirmed based on the selected GCC location.

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