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Dentsu

Marketing analytics and digital advertising solutions

Operations Coordinator

Program ManagementPosted on Nov 9
Full-timeBarcelona, SpainNo salary listed

About the Job

Requirements

  • At least 2 years of experience in operations, project coordination, marketing operations, customer relationship management, event management, or a similar area.
  • Experience working in international and multidisciplinary environments, collaborating with different teams and stakeholders.
  • Strong organizational and project coordination skills, with the ability to manage multiple priorities simultaneously.
  • Professional proficiency in Spanish and English.
  • Experience with Jira or equivalent project management tools.
  • Advanced Microsoft Excel proficiency and experience tracking key performance indicators and operational reporting.
  • Experience documenting processes, performing administrative tasks and functional testing, and conducting quality control.

Responsibilities

  • Coordinate ongoing relationships and communication with local teams and stakeholders across different international markets.
  • Manage and maintain the international calendar of events, campaigns, and activities, ensuring appropriate planning and follow-up.
  • Monitor operational activities, deliverables, and timelines using project management tools such as Jira.
  • Coordinate the administrative and logistical execution of events, initiatives, and corporate programs.
  • Track participants, registrations, draws, winners, and follow-up actions associated with campaigns and activities.
  • Coordinate the production and delivery of materials with agencies, local markets, and internal teams.
  • Maintain and update process documentation, operating procedures, work guides, and best practices.
  • Identify and drive continuous improvement opportunities to optimize processes and operational workflows.
  • Perform functional testing of campaigns, customer journeys, events, and new digital platform features.
  • Monitor key performance indicators and maintain current dashboards and operational reports.
  • Support the implementation of new initiatives, activities, and technology features.
  • Collaborate with customer relationship management, Marketing, Legal, Customer Service, and Technology teams to ensure efficient project execution.

Desired Qualifications

  • Knowledge of customer relationship management, digital marketing, loyalty programs, or customer engagement initiatives.

About the Company

Dentsu

Marketing analytics and digital advertising solutions

Dentsu International is a global marketing and advertising partner that helps brands grow by navigating the digital economy and using data-driven insights. Its services include consumer intelligence to understand customer behavior, digital marketing and advertising to reach audiences, customer experience management (CXM) to improve interactions, and gaming solutions to engage audiences. The company earns revenue through service fees, project work, and long-term contracts with a diverse mix of clients across retail, technology, and entertainment. Its approach combines research and analysis to set industry-focused insights and drive growth, while collaborating across disciplines to deliver integrated marketing solutions. Dentsu also pursues social impact initiatives, promoting inclusion and positive change in the industry and communities.

Company size
10,001+
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
1901

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