Client Relationship Manager

Build a career where values meet worldwide opportunity.

Job Description: Convergint is looking for a proactive and relationship-focused Client Relationship Manager to join our amazing culture. The Client Relationship Manager plays a key role in strengthening strategic client relationships, expanding stakeholder networks and identifying opportunities to support future business growth.

Who We Are
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
With over 20 years of proven growth and exceptional performance, our mission is to be our customers’ best service provider. We recognise the importance of diversity in achieving this goal. Built on a strong foundation of 10 Values and Beliefs, our culture drives us to be a leading global, service-based systems integrator. We take great pride in protecting the lives and assets of our customers and their communities through the solutions we provide.

Who You Are
You are a confident and organised relationship-builder with strong commercial awareness and a genuine passion for developing long-term client partnerships. You are proactive, adaptable and skilled at engaging stakeholders, identifying opportunities and working collaboratively across teams.You can manage competing priorities, work independently and make the most of customer engagement opportunities.

What You’ll Do with Our Training and Your Experience
You will use your relationship management experience, industry knowledge and commercial capability to strengthen Convergint’s existing client partnerships and build new stakeholder connections. Working closely with our Sales, Operations, Service and Project teams, you will help identify client needs, develop opportunities and position Convergint as a trusted technology partner.

The Role
• Develop and maintain trusted relationships with key client stakeholders and decision-makers.
• Expand Convergint’s presence and engagement across existing and target accounts.
• Understand client priorities and challenges to identify opportunities for projects, services and technology solutions.
• Qualify opportunities and connect clients with the appropriate Business Development Managers, Sales and technical specialists.
• Develop and coordinate strategic account engagement plans, including client meetings and executive reviews.
• Represent Convergint at customer events and networking functions.
• Maintain visibility of opportunities and client engagement activities through CRM.
• Collaborate with internal teams to deliver a coordinated customer experience.
• Perform other duties and responsibilities as requested or required.

What You’ll Need
• Demonstrated experience in client relationship management, account management or business development, preferably within the security, technology or building automation industries.
• Strong relationship-building, networking and stakeholder engagement skills.
• Commercial and business acumen, with the ability to identify and develop business opportunities.
• A proactive and adaptable approach, with the ability to influence others and build consensus.
• Excellent written and verbal communication skills.
• A collaborative approach and the ability to work effectively across different teams.
• Proficiency in Microsoft Outlook, Project, Excel, Word and PowerPoint.
• High School diploma or equivalent; a related degree or higher qualification is desirable.
• Current Driver’s Licence.
• Private Security Individual Registration and a WHS White Card

Why Join Us?
At Convergint, we believe in creating a supportive, accessible and inclusive environment where our colleagues can thrive.

We offer opportunities for career progression, ongoing training and professional development, helping you build a rewarding career with us.


Convergint is committed to a culture of Diversity and Inclusion and is an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds and experiences. If you require reasonable adjustments during the recruitment process, please let us know.

Applicants must have the legal right to work in the country where the role is based. Employment may be subject to reference checks and other pre-employment screening relevant to the role.

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