Customer Service Specialist - Beer/Wine

Responsibilities

Job Summary: As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key Responsibilities & Essential Functions:

Stocking:

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs Customer Service Assistant duties as needed

Customer Service:

• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales:

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation:

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

Additional Department-Specific Responsibilities / Pre-requisites:

Beauty:

• Knowledge of beauty and cosmetic aids

Drugstore / General Merchandise:

• Prepares tags and signs as needed

Entertainment:

• Knowledge in the audio / video field
• Knowledge of specialty products, movies, music, electronics, and video games

Grocery:

• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Prepares tags and signs as needed

Texas Backyard:

• Basic knowledge of chemical recommendations
• Basic knowledge of the nursery business and plant recommendations
• Ability to complete Green Thumb training (H-E-B internal training)

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

• 18+

Work Experience:

• 1+ years of experience - Required

Knowledge/Skills/Abilities:

• Strong customer service skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Communication and interpersonal skills - Required

Education:

• HS Diploma or GED or equivalent - Required

Licenses/Certifications:

• Completion of Company Orientation and Safety Training - Required

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Perform the following, based on your Department?
• Beauty:
  * Constantly reach at waist, grasp
  * Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
  * Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
  * Occasionally be exposed to cold, loud noise, and wet conditions
  * Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
• Drugstore:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to loud noises, ambient temperatures, and wet conditions
  * Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
• Dairy:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to cold, loud noises and wet conditions
  * Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
• Frozen:
  * Constantly reach at waist, grasp
  * Frequently stand, walk, stoop
  * Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions
  * Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
• Texas Backyard:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet conditions and loud noise
  * Frequently be exposed to ambient temperatures
  * Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 6/1/2019