Global Payroll Specialist

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We’re looking for a Payroll Specialist to join Rippling’s Global Payroll Operations team and support payroll operations for our EOR customers across Canada.

Our Global Payroll Operations team plays a critical role in ensuring the success of Rippling’s global payroll products, which are natively built and fully integrated with Rippling’s broader suite of products. This role sits at the center of Rippling’s global payroll operations, helping scale country-specific expertise and operational excellence across our Canadian EOR business.

The Payroll Specialist will own critical parts of the end-to-end payroll process, including inputs, corrections, off-cycle support, statutory payroll requirements, customer-facing payroll issues, and post-payroll resolution. Success in this role requires strong Canadian payroll knowledge and sharp judgment on tax and payroll treatment. The role requires the ability to troubleshoot complex issues across pay types, earnings, deductions, reimbursements, allowances, pensions/registered plans, statutory and leave-related payments, tax codes/TD1s, terminations, and CRA or Revenu Québec-dependent cases.

This is a highly cross-functional role for someone who combines Canadian payroll knowledge, strong customer-service skills and judgment, operational discipline, and a continuous-improvement mindset.

What you will do

• Respond directly to EOR customers’ and the EOR HR team’s payroll and tax inquiries across all provinces, providing clear, accurate, and timely guidance.
• Advise customers and internal teams on Canadian payroll requirements, including CPP/QPP, EI, QPIP, income tax withholdings, statutory payments, pensions/RRSPs, taxable benefits, and reimbursements.
• Own and advise on key components of EOR payroll processing for Canada, including inputs, approvals, corrections, off-cycle payments, statutory payroll outputs, and post-payroll review.
• Manage payroll calendars, cutoffs, stakeholder readiness, and timelines to ensure accurate, timely payroll delivery across the region.
• Manage and resolve customer cases end to end, including escalations, disputes, notices, and CRA/Revenu Québec correspondence. Resolve complex payroll and tax cases, including overpayments, final pay, severance, bonuses, reimbursements, TD1 forms, statutory documents (such as ROEs), deductions, pensions/RRSPs, and leave-related pay.
• Create, review, and validate pay types, earnings, deductions, benefits, allowances, statutory payments, and leave payments with the correct payroll and tax treatment.
• Liaise with CRA, Revenu Québec, and other agencies while reconciling payroll outputs, filings, deductions, pension contributions, and tax/social security amounts.
• Document SOPs, recurring issues, and case-resolution steps, and create customer-ready knowledge articles to improve accuracy, consistency, customer education, and operational scalability.

What you will need

• Strong understanding of Canadian payroll and tax compliance, including CPP/QPP, EI, QPIP, CRA/Revenu Québec processes, statutory documents (ROEs), deductions, pensions/RRSPs, TD1s, filings, and year-end outputs (T4s/RL-1s).
• 3+ years of experience in a client-facing payroll, payroll operations, or payroll tax role in Canada; EOR payroll experience is a plus.
• Proven experience supporting end-to-end payroll operations, including processing, corrections, audits, customer-facing payroll issues, notices, disputes, and CRA/Revenu Québec communications.
• Working knowledge of payroll tax treatment across pay types, payroll inputs, earnings, deductions, benefits, reimbursements, allowances, statutory payments, leave-related pay, pensions, and other payroll components, with awareness of jurisdiction-specific tax, pension, and statutory-treatment requirements.
• Excellent communication, analytical, problem-solving, prioritization, and documentation skills, with the ability to manage case queues and explain complex payroll issues clearly 
• Continuous-improvement mindset, strong attention to detail, and comfort working across operational systems, documentation tools, and case-management platforms; familiarity with Salesforce, JIRA, and Confluence is a plus.
• PCP (Payroll Compliance Professional) certification from the National Payroll Institute (NPI) preferred.
• C1 or C2 French language proficiency

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.