Sales Specialist - Luxury Retail

Job Description

Working at Frette is much more than just a job. It is an opportunity to become a point of reference in the world of luxury style and lifestyle, delivering memorable experiences and helping to write the story of a brand that has represented Italian excellence for over 160 years.

As a Sales Specialist, you will be responsible for:

• Representing the Frette DNA in every client interaction, turning every sale into a personalized and memorable experience

• Building authentic and meaningful relationships with clients, developing your own client portfolio and contributing to the growth of the boutique

• Providing expert sales consultations through an in-depth knowledge of the product, design, and the client’s lifestyle

• Achieving and exceeding commercial targets through clienteling, client retention, and sales development activities

• Ensuring operational excellence within the Boutique, contributing to the brand’s high standards of service and presentation

Client Experience & Sales

• Build strong and meaningful relationships with Clients through a personalized, consultative approach

• Proactively expand your Client network beyond the Boutique, creating new connections and opportunities through networking, local activities, and strategic relationships, with the goal of building a strong and qualified client portfolio over time

• Develop your client portfolio through clienteling activities and consistent follow-up

• Understand clients’ needs, preferences, and lifestyles in order to provide personalized solutions

• Identify and generate upselling, cross-selling, and White Glove service opportunities

• Achieve sales targets and key commercial KPIs

• Develop a structured approach to client relationship management through the Proximity CRM, leveraging client insights and data to create personalized experiences and anticipate needs and commercial opportunities

Brand Experience

• Share Frette’s history, craftsmanship, and heritage through engaging storytelling

• Deliver the Frette Selling Ceremony, adapting it to the individual needs of each client

• Provide clients with a holistic consultation combining product, design, and lifestyle

• Gather client feedback and contribute to the continuous improvement of the client experience

Store Operations

• Support the store’s daily operational activities, including cash register operations, quotations, returns, orders, and opening and closing procedures when required

• Collaborate in stock management and deliveries

• Maintain visual merchandising standards and ensure the Boutique is presented to the highest standards

What Makes You Successful

• Build authentic relationships and make every client feel welcomed, valued, and appreciated

• Demonstrate a strong commercial mindset and turn opportunities into results

• Consistently nurture client relationships through clienteling and follow-up activities

• Be curious and passionate about design, luxury, and lifestyle

• Be proactive, detail-oriented, and demonstrate a strong sense of initiative

• Work with energy, collaborate effectively with the team, and contribute to a positive working environment

Qualifications

• Years of experience in luxury retail, hospitality, or interior design preferred

• Passion for luxury, design, and client service

• Excellent interpersonal and communication skills

• Strong results orientation and commercial awareness

• Ability to work effectively as part of a team in a dynamic environment

• Familiarity with POS systems, CRM platforms, and Microsoft Office / Google Workspace

Physical Requirements

• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.

• Ability to maneuver effectively around the boutique floor, stock room, and offsite.

• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

Additional Information

Compensation, Benefits & Career Development

At Frette, we recognize that exceptional talent deserves meaningful rewards. We are committed to supporting our team members through competitive compensation, comprehensive benefits, professional development opportunities, and recognition programs that celebrate success.

Compensation & Incentives

• Competitive hourly base pay of up to $25 per hour
• Monthly individual commission opportunities
• Guaranteed commission during your first three months
• Quarterly sales bonus opportunities
• Anniversary incentives and employee recognition programs
• Referral bonus program
• Full-time employment with consistent scheduling

Benefits & Wellbeing

Eligible employees have access to a comprehensive benefits package designed to support a wide range of personal and family needs, including:

• Medical, dental, and vision coverage
• Short-term disability insurance
• Gym reimbursement
• Company-paid life insurance and long-term disability insurance
• Employee Assistance Program (EAP)
• Wellness programs and resources
• Paid Time Off and paid holidays
• Leave of absence programs with salary continuation
• 401(k) plan with company match

Benefits become available on the first day of the month following 60 days of employment.

All your information will be kept confidential according to EEO guidelines.

#LI-Onsite

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Compensation: 22 to 25 (USD) (HOURLY)