Senior Professional Services Engineer

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Job Summary As a Senior Professional Services Consultant, you will be a key member of the Network Security Professional Services team, focusing on the design, deployment, and delivery of our Next-Generation security solutions. You will serve as a technical contributor on complex customer engagements, providing expert guidance to secure customer environments. This hands-on role requires you to solve intricate problems, partner directly with customer technical teams, and lead projects to successful completion. Key Responsibilities Design and build custom security policies and application signatures tailored to unique customer environments. Act as a trusted advisor, consulting with customers on security best practices and methodologies. Analyze security logs and events to provide threat analysis reports and strategic recommendations. Proactively collaborate with the Technical Assistance Center to diagnose and resolve escalated technical cases. Maintain and optimize implemented solutions, providing guidance on code upgrades and new technology adoption. Partner with the sales account team to develop technical strategies that align with customer business needs. Ensure the successful completion of large-scale customer projects, including design, documentation, and knowledge transfer. Travel to customer sites (25-50%) for meetings and hands-on deployment of engagements.

Qualifications

Required Qualifications Minimum of 10 years of relevant industry experience. Minimum of 5 years of hands-on experience with firewall and IDS/IPS solutions in large-scale environments. Bachelor's Degree in Computer Science, MIS, or equivalent education, training, or experience. Extensive knowledge of diverse security threats, internet protocols, and applications. Demonstrated project leadership skills with experience leading technical design meetings. Preferred Qualifications Holds current, industry-leading cybersecurity certifications (e.g., PCNSE, CISSP). Excellent written and verbal communication skills, with proficiency in creating detailed technical documentation. Experience leveraging tools such as scripts, Excel, or third-party applications to manage and execute migrations. Proven ability to work proactively and collaboratively with internal teams to resolve complex issues.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.