Digital Assist Representative - Concierge Desk

Job Title:

Digital Assist (Concierge Desk) Representative (English / French / Italian / Spanish / Turkish - speaking) MI03

Job Description

At Concentrix, we are hiring a Digital Assist (Concierge Desk) Representative to support partners within a global Microsoft program.

This is a dynamic role combining technical support, partner enablement, and marketing execution, where you will help partners remove blockers, adopt Microsoft solutions, and drive go-to-market success.

🧭 What You Will Do

Technical Support & Partner Assistance

• Manage and resolve partner support tickets across multiple domains
• Troubleshoot pre- and post-sales issues (deployment, licensing, imaging)
• Provide 1:1 coaching and guidance to partners
• Escalate complex cases to Microsoft internal teams

Partner Program Support (MAR)

• Support Microsoft Authorized Refurbisher (MAR) partners
• Remove operational and commercial blockers
• Deliver monthly partner calls and communications
• Capture and share partner feedback for continuous improvement

Marketing & GTM Enablement

• Enable partners to adopt Microsoft marketing programs
• Package ready-to-use campaign materials
• Deliver campaign updates and performance insights
• Support partner marketing capability development

What You Will Deliver

• Ticket management and resolution within SLA (FRT <24h)
• Weekly and monthly operational reporting
• Knowledge base contributions and documentation
• Partner communications and enablement sessions
• Campaign packs and GTM enablement materials
• Performance insights on adoption and engagement

What We Are Looking For

• Experience in technical support, helpdesk, or partner support roles
• Strong problem-solving and troubleshooting skills
• Familiarity with Microsoft ecosystem (Windows, licensing, deployment) is a plus
• Experience with ticketing tools and SLA-driven environments
• Strong communication and stakeholder management skills
• Ability to work in a fast-paced, multi-tasking environment
• Fluent in English + fluent in either French, Italian, Spanish, Turkish

What’s in It for You

• Work on a globally recognized Microsoft program
• Exposure to technical, sales, and marketing functions
• Career growth opportunities within Concentrix
• Collaborative and international environment
• Full time (39h/week) Spanish contract
• Salary package of 27,600 euros gross/year as base + up to 7,200 euros gross/year in bonus
• Excellent office location in Malaga

Apply Now!

Take the next step in your career and join Concentrix to help drive partner success through innovation, support, and enablement.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12

Language Requirements:

English

Time Type: